PAP Specialist

AdaptHealth•Bellingham, WA

About The Position

AdaptHealth Opportunity – Apply Today! About AdaptHealth At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth. The Adapt Difference Commitment to Our People – Support, Development, and Advancement Opportunities Competitive Compensation and Incentives Comprehensive Total Rewards & Benefits Industry-Leading Care & Innovation Responsible Environmental Stewardship Position Summary The PAP Specialist manages accurate data entry, inventory and service selection, referral source communication, and technology use to document patient information. This role ensures customers receive PAP equipment by scheduling pickup appointments, providing usage instruction, and explaining and collecting financial responsibility. The PAP Specialist also prepares and submits audit paperwork for Medicare and other insurance claims, responding to audits with communication and process changes that improve daily operations. Additionally, this role monitors and manages PAP device clients, encouraging ongoing compliance with equipment and program requirements.

Requirements

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.

Responsibilities

Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers
Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information
Develops relationships with branches, other teams to accomplish goals
Participates in monthly team meetings and trainings
Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements, coverage limitations and status of any requalification
Collaborates with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation as well as educating, as necessary.
Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.
Maintain patient confidentiality and function within the guidelines of HIPAA
Completes assigned compliance training and other educational programs as required
Maintains compliant with AdaptHealth’s Compliance Program
Other duties as assigned.

Benefits

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan