Panel Supervisor (Administrative)
About The Position
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
Requirements
- Excellent interpersonal and relationship-building abilities.
- Exceptional written and verbal communication skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Strong problem-solving and critical thinking skills.
- High level of professionalism, discretion, and confidentiality.
- Proficiency with Microsoft Office 365 (Outlook, Excel, Word, Teams, PowerPoint).
- Strong organizational and project coordination skills.
- Minimum 3–5 years of experience in project coordination, executive administration, healthcare operations, recruitment coordination, or a related role.
Nice To Haves
- Experience with EMRs, physician/NP scheduling systems, or healthcare information systems is considered an asset but not required.
- Medical Sales / Physician Management experience is an asset
Responsibilities
- Support recruitment activities to build and expand the physician/NP panel, as per the required qualifications as set out by the Medical Review team.
- Coordinate interviews and candidate communications.
- Assist with workforce planning and succession planning.
- Secure contracts with physicians and NPs, including all verification of required licensing and certification.
- Coordinate all onboarding activities for physicians/NPs entering the program.
- Manage status of individualized onboarding plans and timelines.
- Serve as the primary point of contact for physicians/NPs throughout the onboarding process.
- Schedule orientation sessions, program introductions, and required meetings.
- Coordinate physician/NP training on program platforms, clinical workflows, policies, and operational processes.
- Monitor onboarding milestones and proactively identify and resolve delays.
- Maintain the active physician/NP panel.
- Manage physician/NP schedules and program participation.
- Monitor physician/NP status (Active, dormant, departing, and departed physicians/NPs).
- Monitor physician/NP capacity and measure it against program demand.
- Maintain records of provider profiles and credentials.
- Coordinate execution and maintenance of physician/NP agreements.
- Coordinate invoicing for services rendered.
- Liaise with Finance Accounts Payable regarding payment.
- Act as the first point of contact for physicians/NPs enrolled in the program.
- Resolve physician/NP-related operational issues.
- Coordinate with Operations, IT, EMR, Credentialing, and Billing.
- Support physician/NP engagement and retention.
- Maintain dashboards and produce reports as needed.
- Track onboarding metrics and identify opportunities to improve onboarding efficiency and physician/NP experience.
- Support ongoing process improvement initiatives to enhance program efficiency, consistency, and physician/NP experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
