Panel Coordinator

Legacy Health•Portland, OR

23h•$21 - $30

About The Position

The Panel Coordinator helps patients at LMG Clinics receive needed care by coordinating daily schedules and supporting health maintenance for patients, including those with serious or chronic health problems. The role gathers information from patients, identifies care needs, and helps medical staff diagnose, coordinate treatment, and provide continuity of care. The coordinator works with clinic staff and patients to support patient well-being and represents Legacy Health’s mission of making life better for others. The position contributes to medical-home quality improvement and chronic disease management programs. It reviews schedules and patient records, arranges preventive care, supports care-team workflows, and performs additional clerical duties as assigned.

Requirements

At least 2 years of relevant experience in a healthcare setting.
Prior experience in a clinical setting, such as medical assistant, unit secretary, or clinical clerical work.
Effective communication and active listening skills.
Knowledge of basic medical terminology.
Consistent with a patient-centered care philosophy and values.
Ability to work effectively both independently and as part of a team, with a proactive approach.
Good organizational and time-management skills.
Effective interpersonal relationship and customer service skills.
Demonstrated problem-solving skills in a complex environment.
Proficiency with an electronic medical record system, Microsoft Outlook, Word, and Excel.

Nice To Haves

Outpatient healthcare experience and experience caring for and serving patients with chronic disease.
High school graduation and some college.
Clinical understanding of patient diagnoses and potential treatment orders in specialty clinics.

Responsibilities

Serve as a communication link between patients and clinic staff by gathering information from patients.
Run panel reports to identify patients with specific diagnoses or preventive care needs.
Contact patients to discuss preventive care needs and refer medical concerns to appropriate clinical staff.
Participate in medical-home quality improvement and assist with workflow improvements using PDSA cycles and quality-indicator measurement.
Review provider schedules and patient charts to help coordinate care and identify preventive healthcare needs.
Evaluate patient records against Primary Care patient standards to identify patients needing preventive services, diagnostics, or follow-up.
Schedule patients for preventive care needs.
Participate in team huddles and evaluate team data for proactive panel management.
Work with the clinic team to develop, implement, and maintain chronic disease management program standards.
Perform additional clerical duties as assigned.