Palliative Medicine Intake Specialist

Amorem•Hudson, NC

8d•Onsite

About The Position

The palliative medicine administrative assistant supports the palliative medicine program by assisting with operations to ensure providers, patients and community partners receive exceptional service.

Requirements

Knowledge of ICD-10 coding
Ability to work on an interdisciplinary team
Ability to work a flexible schedule
Excellent written and oral communication skills
Excellent customer service skills
Excellent computer skills, including Microsoft Excel and Word
Strong organizational skills
Demonstrated critical thinking and problem-solving skills
High school diploma or equivalent
1 year of experience in medical office or hospital
Must have an automobile with required insurance coverage and state driver’s license

Nice To Haves

Medical office assistant training/certification preferred

Responsibilities

Enter palliative medicine admissions in electronic medical record
Collect past, current and future medical data on patients from hospitals and scan promptly into the electronic medical record
Assure all forms are completed and scanned in electronic medical record
Coordinate and schedule all new admissions and ongoing visits to palliative medicine patients and maintain provider calendars
Perform follow-up telephone contacts requested by palliative medicine staff
Assist with taking palliative medicine referrals, contacting physician offices, requesting information, completing referral form and entering information into electronic medical record
Discharge and send Progress Note to attending physician
Assist team leaders in collection of patient information, follow-up phone calls, data and other requested tasks.
Obtain physician orders and prior authorizations
Communicate referrals to home health and other agencies
Enter palliative medicine consults and create a physician billing account/records from hospital portal
Maintain portal access to area hospitals
Organize work for volunteers to perform surveys and send clinical notes to provider offices
Monitor visit frequency for palliative medicine patients, ensuring compliance with frequency guidelines
Answer palliative medicine calls
Assist in orienting new team members, as requested
Communicate with nurse practitioners via phone or electronic access
Participate in quality improvement programs
Adhere to strict confidentiality
Adhere to safety policy and practices
Cooperate with all government agencies and outside auditors
Assist with updating policies and procedures, as appropriate
Other duties as assigned