Intake Coordinator - Palliative Care

InHome Connect•Plano, TX

2d•Onsite

About The Position

The Intake Coordinator is responsible for directing all daily patient referral and intake operations. This role involves participating in the establishment and implementation of intake policies, initiating and maintaining patient charts in the EMR, and ensuring compliance with all regulatory requirements. The position also focuses on building and maintaining positive relationships with referral sources and community stakeholders to enhance the perception of the organization as a high-quality provider of services. Additionally, the Intake Coordinator will gather and report referral statistics, participate in strategic planning, and maintain a working knowledge of community resources.

Requirements

At least three (3) to five (5) years of experience in health care, preferably in hospice operations
Admissions/Intake and customer service experience
Valid Driver’s License and Automobile Insurance
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
Experience with EMR software

Nice To Haves

Degree in health care or related field preferred

Responsibilities

Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies
Initiate chart into EMR and maintain workflow
Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services
Gather, collate, and report referral statistics including key customer referral trends
Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
Participate in quality assessment performance improvement teams and activities
Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice
Timely submission of all documentation
Performance of other duties as required