Palauan Interpreter

LanguageLine Solutions

96d•Remote

About The Position

LanguageLine Solutions is hiring a Work at Home Bilingual Palauan-English Phone Interpreter. This is an independent contractor position. As an interpreter, you will receive training that is the best in the industry, with opportunities for advancement. You will work in a certified ASTM and ISO environment and be supported by a Senior Language Specialist and Help Desks. The Palauan Telephone Interpreter is responsible for handling calls on demand, rendering the meaning of conversations between Palauan and English speakers, and breaking communication barriers across various industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter must process information quickly and concisely, recognize cultural differences, maintain professionalism, use appropriate terminology, and understand industry procedures. This role involves verbal translation, not written translation. The interpreter works from a home-office, requiring a quiet and secure environment.

Requirements

Fluency in Palauan and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
High school diploma or equivalent.
Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
Tablets (iPadOS or Android) are acceptable.
Smartphones (iOS or Android) are also acceptable.
Restricted brands: Kaspersky products. Huawei hardware.
High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
Must be able to operate company provided software and systems to perform all aspects of the job.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages - highly preferred.

Responsibilities

Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
Maintain a professional demeanor throughout the interpreting sessions at all times.
Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
Maintain punctuality and availability during work hours.
Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
Provide the required, company standards of service within this dynamic environment.