Paid Media Operations Manager

Acadia.io•Atlanta, GA

1d•Hybrid

About The Position

Acadia is looking for a Paid Media Operations Manager to own the systems, onboarding, and enablement infrastructure that allow our Paid Media team to scale. This is a dedicated operations and enablement role, not a campaign management role. Reporting to the Director of Paid Media, you will own the end-to-end onboarding experience for both new clients and new team members, run the department’s training and L&D program, conduct structured account audits, and maintain the documentation systems that hold our process together. You are the connective tissue between what the team needs to know and where to find it. The ideal candidate has enough paid media channel fluency to conduct a meaningful account audit and facilitate trainings, paired with genuine operational discipline and a talent for building repeatable processes. You will not be executing campaigns or advising clients directly; you will be making sure everyone who does can do it faster, more consistently, and with less friction.

Requirements

Bachelor’s degree in marketing, operations, communications, or a related field (or equivalent Hands-on work experience)
5-8 years of relevant experience; prior agency or marketing services environment preferred
Background in paid media with enough channel fluency to run an account audit and facilitate Trainings; you do not need to be a specialist practitioner
Demonstrated experience in project management, training and development, learning enablement, or operations
Excellent verbal and written communication skills
Exceptional organizational skills and process discipline; comfortable building and maintaining structured documentation systems
Proficiency in Google Suite and Asana
Strong facilitation and mentorship skills; comfortable leading trainings in group settings
Able to coordinate across teams and levels without direct authority, and stay composed across concurrent workstreams

Responsibilities

Maintain the team’s strategic resources, templates, and past media plans so new team members and clients have what they need from day one
Resolve billing, access, and account ownership issues during onboarding, and ensure new accounts are set up in financial tracking before handoff
Run structured account audits for every new client, documenting account history, flagging structural issues, and identifying quick wins
Build and maintain the audit frameworks and templates that keep execution consistent across engagements
Review targeting setups, asset organization, and naming conventions during onboarding audits, flagging gaps to account leads and Ad Ops
Own onboarding readout templates and run post-onboarding retrospectives to identify process gaps
Drive platform certification across the team and maintain a consistent mechanism for surfacing platform updates, betas, and industry news
Fold competitive landscape review into onboarding audits and keep competitive intelligence training resources current
Own the full team member onboarding lifecycle, from pre-hire checklists through structured ramp in a new hire’s first weeks
Run the team’s training and L&D program end to end: ideation, scheduling, content creation, and delivery of Lunch & Learns and remedial trainings
Own internal communication of onboarding status, timelines, kickoff processes, and ramp-down criteria to Account Management
Coordinate onboarding across Account Management, Ad Ops, HR, and Finance, and maintain the paid media operations hub
Drive adoption of Asana and Google Drive for task tracking and documentation, and keep SOPs and best-practice resources current
Integrate AI tooling into onboarding, audit, and training workflows, and document repeatable workflows the team can adopt

Benefits

A work environment that enthusiastically encourages creativity, risk-taking, and growth
Paid holidays
Paid time off
We are closed Christmas Eve through New Year’s Day
12 weeks of fully paid parental leave to welcome and bond with your growing family
Solid health benefits (medical, dental, and vision insurance)
401k match
Opportunity for growth that is second to none in the industry
Flexible working hours
Monthly technology stipend to support your remote work setup
Floating holiday