Pagewide Web Press Writing Systems Engineer
About The Position
We are looking for an experienced engineer to join our Writing Systems Team within the Pagewide Customer Assurance Organization. The main focus for this engineer will be supporting released products (inks, printheads, consumables, press platforms) through customer escalations and qualifications. In addition, this engineer will have particular focus on knowledge of press mechanical hardware systems and their interactions with TIJ technology such as paper path, printhead servicing, printbar mechanisms, and ink delivery systems. This role will include significant customer-facing activities working together with HP services and R&D teams to enable and demonstrate a wide range of applications on HP PageWide Web Presses.
Requirements
- Bachelor's or Master's degree in Computer Science or Engineering fields
- > 4 years working with Digital Printing technology.
- Demonstrated Problem solving experience
Nice To Haves
- Experience in Packaging and Commercial presses is preferred
- Desired experience interacting with customers
Responsibilities
- Investigate system settings and solutions to ensure customer needs are met.
- Master interactions between Productivity-Image Quality-Durability and Cost per print
- Independently manage qualification of changes related to inks, printheads, and other consumables with manufacturing teams through clear test planning, data collection, and communication of results
- Support customers and service teams in achieving desired print quality through press optimizations related to drying, servicing, and print features
- Document and communicate optimal settings and end-to-end configurations for each application
- Perform qualifications related to changes in ink, printhead, press HW, and press SW features
- Support Sales and Solutions Architects in product demonstrations and help responding to customer’s technical questions during the sales cycle
- Assist, including onsite visits, Services and end Customers when they encounter problems to deliver their applications with quality and productivity
- Be familiar with latest features, SW releases, and hotfixes to ensure presses are ready to deliver optimal performance
- Capture feedback and learnings from the field and GTM partners, capture and transfer to the rest of the organization
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
