PACS System Administrator

Rochester Regional Health

1d•$67,000 - $85,000•Hybrid

About The Position

The PACS System Administrator oversees and maintains the Picture Archiving Communication System (PACS), supporting accurate documentation and charging for services provided by the Diagnostic Imaging and Cardiology Departments. The role coordinates PACS services within and outside the Health System and works with Information Systems and Radiology/Cardiology departments to meet customer needs and support the Health System’s mission, goals, and objectives. This position coordinates PACS implementation, testing, maintenance, updates, user and network management, quality control, performance monitoring, security, training, troubleshooting, and reporting. It also serves as a key contact for system-related issues, including billing, compliance, health information systems, and digital imaging. The role is hybrid, with the majority of work potentially performed at home, though travel to locations may be needed to handle equipment. The schedule is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m., with an on-call requirement for a full week.

Requirements

Minimum A.A.S. degree preferred, or two years of college with emphasis in biological or information technical sciences and/or radiology technology.
Previous experience in a hospital-based Diagnostic Imaging Department in a technical or support role that enables operational efficiencies.
Required licensure or certification: None.
Sedentary role requiring prolonged sitting (67–100% of the workday), minimal physical effort, and lifting limited to under 10 pounds.
Fine motor skills for computer work, writing, and telephone use, with clear visual and auditory ability.
High cognitive and emotional demands, including extended concentration, frequent interruptions, independent decision-making, and information processing.

Nice To Haves

Satisfactory completion of a two-year AMA-approved school of radiographic technology is desired.
Previous experience with PACS and/or RIS is desirable.
Experience working on a cross-functional team is desired.

Responsibilities

Coordinate PACS implementation phases, including identifying and scheduling dictionary-link needs with the Core Group, gathering and designing dictionaries and report specifications, identifying deadlines, resolving concerns, and ensuring teams complete tasks on time.
Test the application during implementation, development, enhancement, and version-update phases, including parallel testing against the live system.
Coordinate PACS implementation, maintenance, and updates with department and section leaders, Information Systems, and the vendor.
Monitor the system daily and manage storage media, users, networks, quality control, performance, studies, and patient information.
Organize and provide end-user training throughout implementation and enhancement phases, including training new Diagnostic Imaging associates and supervisors.
Troubleshoot and resolve system and PACS-related issues, including system glitches, in a timely manner.
Manage system security, including developing and monitoring policies and procedures.
Provide proactive technical administration, planning, coordination, documentation, and management reporting.
Maintain reporting to the I.S. Project Manager/Director, Diagnostic Imaging Director, Chief of Diagnostic Imaging, Diagnostic Imaging staff, and the Core Group.
Ensure coding, billing, and standards are met for dictionary and screen building, usability, and user input, using test and live dictionaries.
Work with clinical supervisory staff, IT staff, and clinical engineering staff to prepare user guides and help desk resources, develop downtime procedures, and coordinate announcements and needs during downtime.
Serve as the department contact for Information Systems, Siemens, and the PACS provider as needed.
Collaborate with Patient Financial Services, Information Systems, and Health Information Management to support accurate billing and regulatory compliance; coordinate resolution of compliance, billing, HIS, and digital imaging issues in Diagnostic Imaging.
Develop processes to ensure previous studies are available on PACS.
Investigate PACS upgrade opportunities to improve productivity and streamline technical and clerical data-entry fields.
Participate in educational programs to increase professional competence and meet personal and departmental needs and goals; share learning with staff.
Maintain rapport with peers and coworkers and follow the core values of UHS.