PT Package Center Supervisor
About The Position
This supervisor is trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. The position analyzes and plans the center’s daily package dispatch and handles operational service issues, such as on-call Air pickups, heavy pick-up accounts, and unforeseen events. The supervisor reviews previous dispatch results to maximize service performance, streamline routes, and coordinate operational needs and efforts to meet internal and external customer satisfaction. The role also provides customer service support, including answering messages and concerns, managing call tags, and following up on destinations, while facilitating smooth execution of operational procedures and management of systems.
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Responsibilities
- Analyze and plan the center’s daily package dispatch.
- Handle operational service issues, including on-call Air pickups, heavy pick-up accounts, and unforeseen events.
- Analyze previous dispatch results to maximize service performance and streamline routes.
- Coordinate the needs and efforts of the operation to meet internal and external customer satisfaction.
- Provide customer service support, including answering messages and concerns, managing call tags, and following up on destinations.
- Facilitate the smooth execution of operational procedures and management of systems.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
