PACE Outreach Specialist (Central Valley PACE - Merced)

Available Staff Positions•Merced, CA

About The Position

The PACE Outreach Specialist plans, organizes, and directs outreach and marketing efforts and supports intake, enrollment, and coordination with the interdisciplinary team to facilitate enrollment of new PACE participants. This position supports the Merced PACE Center and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The role develops community relationships and referral networks, educates referral sources and the public about PACE services, and helps prospective participants and families navigate the enrollment process. It also involves conducting program tours, supporting quality improvement and public relations activities, and observing participants for changes in functioning and reporting those changes to a licensed nurse.

Requirements

Associate degree in Business or a related field, or two years of related work experience in lieu of a degree.
At least two years of experience in marketing, community outreach, advocacy in government, or human services assistance programs in the healthcare industry or a related field.
Valid California driver’s license, acceptable driving record, and vehicle insurance.
Current BLS CPR certification from the American Heart Association or American Red Cross.
Fluency in spoken and written English.
Strong customer service orientation.
Motivated, team-oriented, self-directed, and able to execute tasks in a quickly changing environment.
Ability to lift up to 30 pounds; moving, lifting, or transferring patients that may involve greater weight should be done with assistance as appropriate.
Ability to hear staff by phone and people served in person, and to speak clearly to communicate information.
Adequate vision, with or without lenses, to read memos, computer screens, personnel forms, and clinical and administrative documents.
High manual dexterity and ability to reach above shoulder level, bend, squat, sit, stand, stoop, crouch, reach, kneel, twist or turn, finger, and feel.

Nice To Haves

Fluency in Spanish or Hmong.

Responsibilities

Plan and organize outreach and marketing efforts, intake and enrollment, and coordination with the interdisciplinary team to facilitate enrollment.
Coordinate and execute intake and enrollment activities and processes.
Identify opportunities to collaborate with community organizations that can help connect eligible participants with PACE.
Establish rapport and maintain relationships with community leaders and partners, including physicians, hospital discharge planners, post-acute facilities, and other potential referral sources in the service area.
Develop and implement an annual marketing plan to achieve enrollment goals.
Educate referral sources and the community about PACE services.
Participate in quality improvement.
Participate in public relations activities supporting program goals, including television, radio, press, and public speaking opportunities.
Answer calls from prospective participants and explain the Central Valley PACE enrollment process.
Interact professionally and respectfully with older adults, including individuals with cognitive decline or physical frailties.
Schedule intake appointments for the enrollment team and conduct intake appointments when needed.
Conduct program tours and host prospective participants and their families.
Observe participants for changes in physical, mental, emotional, or social functioning and report changes to the licensed nurse.
Travel to other locations as requested.
Perform other projects and duties as assigned.