PACE Epic Training Analyst (Central Valley PACE - Merced/Modesto)

Available Staff Positions • Modesto, CA

10d

About The Position

The PACE Epic Training Analyst delivers training on the Epic electronic health record (EHR) system and other applications used by the PACE program. The role combines clinical expertise and technical proficiency to support adoption, effective use, and continued user competency across platforms. This position supports two PACE sites in Merced and Modesto and works Monday through Friday, 8:00 a.m. to 5:00 p.m.

The analyst develops role-based training content and instructional materials, maintains policy and procedure documentation, and works with subject matter experts to create training resources. The position also supports training-environment development and testing, troubleshoots issues, co-facilitates classroom instruction, provides follow-up support to trainees, and trains and credentials additional application trainers as needed. Epic Principal Trainer certification must be acquired within six months of employment, and Epic certifications must be maintained continuously.

Requirements

• High school diploma or equivalent required.
• At least two years of work experience supporting health information technology (HIT) applications required.
• At least two years of experience providing direct employee-training support required.
• Excellent verbal and written communication skills.
• Excellent analytical and organizational skills.
• Ability to work independently and as a team member across multiple teams.
• Ability to develop, document, and ensure adherence to technical standards.
• Ability to independently research and analyze complex issues to resolve them.
• Ability to understand business requirements and their impact on technical solution direction.
• Self-motivated and detail-oriented, with the ability to manage work independently in a fast-paced environment with changing priorities.
• Ability to maintain professionalism and respond appropriately to customers while providing a high level of customer service.
• Solid understanding of clinical workflows and terminology in an ambulatory setting.
• Advanced knowledge of Microsoft Office.
• Working knowledge of EMRs and other healthcare applications.
• Valid California driver’s license, vehicle insurance, reliable transportation, and an acceptable driving record.
• Must meet Epic's policy on maximum exam attempts when acquiring Epic Principal Trainer certification within six months of employment, and continuously maintain Epic certifications.

Nice To Haves

• Bachelor’s degree preferred.
• Strong understanding of healthcare business processes and technology preferred.
• Healthcare IT experience in ambulatory care settings is a definite plus.
• Working knowledge of IT solutions and interfacing is a definite plus.
• Four years of experience working with EHRs preferred.

Responsibilities

• Develop role-based training content independently or with team members, using software programs, tools, and learning management systems.
• Design, develop, and maintain instructional materials.
• Maintain policy and procedure documentation.
• Learn new content and consult with subject matter experts to design, develop, and maintain instructional training materials.
• Assist with building and testing training environments, provide support, and troubleshoot issues.
• Collaborate with other trainers by co-facilitating classroom instruction and assisting with exercises.
• Prepare training lessons and printed materials, and set up training environments conducive to learning.
• Present information clearly in verbal and written formats and answer participant questions.
• Follow up with trainees outside the classroom to provide additional support.
• Serve as an expert educator to internal staff.
• Train and credential additional application trainers as needed.
• Train staff and end users on technical topics as needed.
• Manage projects according to priority and create and adhere to timelines.
• Perform additional duties and responsibilities as assigned.
• Acquire Epic Principal Trainer certification within six months of employment and maintain Epic certifications continuously.

Benefits

• Medical coverage, including $0 deductible and $2,000 individual / $4,000 family out-of-pocket maximum options, with PPO coverage.
• Dental coverage.
• Vision coverage.
• 403(b) with employer match.
• Flexible spending account (FSA) plans.
• Gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED