PACE DRIVER - Central Location

Swope Health Pace KC•Kansas City, MO

About The Position

The Transportation Driver plays a vital role in delivering person-centered care at PACE KC by safely, reliably, and courteously transporting participants to and from the PACE Center, medical appointments, and participant homes. Drivers operate lift-equipped vans and buses, assist participants with mobility needs, and help ensure a positive, respectful experience that supports seniors’ dignity and independence. The role also serves as a communication link between participants and the interdisciplinary team, including reporting noticeable changes in participants’ condition or behavior. Drivers complete vehicle inspections and documentation, keep vehicles clean and fueled, and follow transportation, safety, emergency, HIPAA, and universal-precaution policies. They may deliver medications, nutrition supplements, and medical supplies as directed by clinical staff, and participate in safety training and emergency-preparedness drills. The position requires professional, courteous, culturally sensitive service and a professional appearance in the approved uniform and ID badge. No supervisory duties are assigned.

Requirements

Must be at least 21 years of age.
Valid driver’s license held for at least five years and a clean driving record that meets PACE KC standards.
Current DOT Medical Examiner’s Certificate.
Must pass pre-employment criminal background check, physical examination, drug and alcohol screening, and Fitness for Duty evaluation.
Valid authorization to work in the United States.
Documentation of required immunizations, which may include Varicella, MMR, and COVID-19 vaccinations.
At least three years of experience transporting clients and operating large passenger vehicles.
Ability to safely push and pull up to 150 pounds and lift up to 50 pounds.
Working knowledge of the Americans with Disabilities Act (ADA) and accessible transportation best practices.
Strong interpersonal and communication skills, including the ability to build rapport and provide compassionate, person-centered service.
Ability to work under pressure, maintain punctuality, and meet strict timelines.
Professional appearance and demeanor, including wearing the approved uniform and ID badge while on duty.

Nice To Haves

High school diploma or GED.
Experience working with older adults or individuals with disabilities.
Familiarity with the Kansas City metropolitan area and surrounding service region.

Responsibilities

Safely transport PACE participants to and from the PACE Center, medical appointments, and participant homes according to established schedules.
Operate lift-equipped vans, buses, and other assigned vehicles professionally, courteously, and on time.
Complete daily pre-trip and post-trip vehicle inspections and ensure vehicles are clean, fueled, and properly maintained.
Complete daily manifests, mileage logs, and other documentation using internal reporting systems or mobile apps.
Assist participants when boarding and exiting vehicles, including using lifts, ramps, seat belts, and wheelchair tie-down systems properly.
Provide hands-on assistance to participants with mobility challenges while maintaining their comfort and safety.
Monitor and promptly report noticeable changes in participant condition or behavior to the Transportation Coordinator or Center staff.
Deliver medications, nutrition supplements, and medical supplies as directed by clinical staff.
Participate in routine safety training, emergency-preparedness drills, and education related to elder care and disability services.
Follow transportation policies and procedures, including emergency procedures, HIPAA, universal precautions, and incident and accident reporting.
Use sound judgment and a professional demeanor when addressing behavioral concerns, medical emergencies, and other challenging situations.
Provide friendly, respectful, and culturally sensitive customer service as an ambassador of PACE KC.
Communicate effectively with participants, caregivers, PACE team members, and external partners.
Uphold organizational values and wear the approved uniform and ID badge during work hours.
Perform other duties as assigned by the Transportation Coordinator or leadership team.