PACE Community Outreach Specialist

PacificSource • Springfield, OR

5d • Hybrid

About The Position

Responsible for supporting the mission of PacificSource, solicit enrollments into PacificSource’s PACE Program through the direct distribution channel. Identify and build referral relationships with community-based organizations that serve and influence the Medicare and Medicaid population.

Requirements

• Minimum of 2 years of health care customer service, enrollment, or sales experience required.
• High school diploma or equivalent required.
• Licensed driver required.
• Ability to gain a thorough understanding of PacificSource products, internal procedures, and the competitive environment.
• Knowledge of Medicare regulations.
• Familiarity with available Medicare and Medicaid healthcare plans.
• Ability to read and comprehend both written and spoken English.
• Communicate clearly and effectively.

Nice To Haves

• Experience in health care sales or community engagement experience preferred.
• Bachelor’s degree preferred.
• Current Department of Insurance Health and Life licenses preferred.

Responsibilities

• Develop and maintain relationships with existing members and key stakeholders in the community and generate referrals to help bring in new members to meet or exceed monthly enrollment targets.
• Participate in community outreach events and meetings to generate referrals.
• With the PACE leadership team develop and execute enrollment strategies for new target markets.
• Coordinate and collaborate closely with the PACE Intake Specialist in all aspects of PACE outreach for efficient, positive, and friendly enrollment process.
• Coordinate and collaborate with PACE site operations team members and PACE IDT as needed to cultivate and create visibility and a positive perspective of the PACE program in Lane County.
• Coordinate and participate in all aspects of the enrollment process as needed to ensure timely enrollment.
• Complete all data collection and mandated paperwork, adhering to all CMS and ODHS regulations and guidelines for PACE.
• Maintain up to date database information on all enrollment and outreach efforts.
• Foster referral relationships with local Adults & Persons with Disabilities leaders, Senior Centers and Community Based Care settings including: Assisted Living Facilities, Adult Foster Homes, Memory Care Units and Residential Care Facilities.
• Consistently meet all minimum activity and enrollment standards as outlined by management.
• Work closely with prospective and current participants and members.
• Responsible for timely and accurate responses to needs and requests.
• Responsible for representing the entire staff in the marketplace through expertise, reliability and professionalism.
• Interact with all departments and employees at PacificSource in the course of business.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Operate in compliance with CMS PACE and Medicare’s Marketing Guidelines.
• Perform other duties as assigned.

Benefits

• Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED