PA State Director

DELTA COMMUNITY SUPPORTS•Warminster, PA

13d•$130,000 - $140,000•Hybrid

About The Position

The PA State Director promotes community support for people with developmental and intellectual disabilities and their families by overseeing statewide service delivery. This includes supervising Regional and Associate Directors and other personnel who provide the necessary support to manage the day-to-day operations of the PA Community Living Division. The state director is responsible for the development and management of program efficiency, service delivery, financial success, and individual and family success in the community. In conjunction with leadership, the state director designs, implements, and evaluates service delivery and continuous process improvement utilizing strategic planning and identified programmatic goals. A key element of this position is the responsibility to oversee multiple locations while maintaining the highest standards of quality. In partnership with other leaders in the organization, creates opportunities to demonstrate long-lasting, impactful, and positive outcomes for the work-life satisfaction of staff. This role is headquartered in Warminster and will maintain a consistent presence there for administrative, supervisory, and operational responsibilities. The role includes an on call component. The employee will be expected to remain available for urgent needs, staffing issues, and program matters that arise outside standard business hours. The position also requires one day each week in Blue Bell for scheduled meetings, coordination, and program oversight. The remainder of the workweek is spent in the field visiting homes, conducting site reviews, supporting staff, and ensuring program compliance across assigned locations. Advances Delta’s Mission and Values.

Requirements

Degree in a social service field, management, or public administration preferred.
Valid driver’s license in the state of residence.
Eight (8) years of experience in providing community-based supports, including four (4) years in a management capacity.
In lieu of education, experience may be considered.

Nice To Haves

Degree in a social service field, management, or public administration

Responsibilities

Develop innovative, high-quality support initiatives in keeping with regulations and guidelines
Contribute to the creation and success of the Community Living strategic plan, including planning for program growth, process stabilization, and overtime reduction
Work closely with the management team in all aspects of program management, service delivery, program implementation, staffing issues, staff development, and community support
Ensure that all sites and services at sites are in compliance with contracts and reporting requirements, and help develop and monitor measurable outcomes
Lead and make recommendations for ways to improve coordination and integration of programs
Maximize the development and implementation of plans to improve culture, quality of engagements with outside organizations, advance the mission and values of Delta, and be an employer of choice
Oversee selection, assignment, direction, support, empowerment, and overall performance of CL and Day Program staff
Ensure the full capacity of programmatic resources
Monitor the development and implementation of high-quality individual support plans
Monitor the quality and quantity of supports provided through direct observation, verbal and written reports, and various assessment procedures
Monitor compliance with Delta, state, and accreditation agency policies and procedures
Maintain productive communications with support coordinators, consultants, psychiatrists, and healthcare professionals
Promote and ensure effective interdepartmental communications and cooperation
Participate in budget planning and monitor the expenditure of company funds and funds entrusted to the company by individuals
Ensure the preventative maintenance and repair of regional properties and equipment with the Facilities Department
Interpret the operations of the company to other agencies, local and state officials, the general public, potential customers, and other interested parties
Respond to implementation plans and processes to comply with new regulations or requirements
Lead the development of processes to ensure all compliance standards are met
Deliver messages aligned to the Delta brand
Collaborate on the development of marketing plans, which may include service improvement in the assigned departmental area, service promotion, and audience messaging
Monitor trends and keep current in regulatory requirements and service delivery best practices
Cooperate with the company and regulatory agencies for personnel during any inspection or investigation
Represent Delta in professional associations and state agencies as appropriate
Build and maintain effective and collaborative relationships with other professionals internally and externally
Oversee and report on department strategic plan, programmatic goals, and key performance indicators
Promote and demonstrate ethical and professional conduct at all times, as well as ensuring employees conduct themselves appropriately.
Participate in Delta’s Risk Management Program, addressing health and safety of individuals we serve and employees
Participate in agency meetings and initiatives that pertain to Community Living, such as Risk Management Meetings, Human Rights Committee, Administrative Review Meetings, Budget Meetings, HR Roundtable meetings, Daily Check-in Meetings, etc.
Oversee the development of increased performance-based contracting levels from primary to select to clinical levels.
Promotes and participates in Delta’s Risk Management Program, addressing the health and safety of individuals and employees
Prepare required reports for the company as well as funding, regulatory, and accreditation agencies.
Promote and demonstrate ethical and professional conduct at all times, ensuring employees conduct themselves in an ethical and professional manner
Promote continuous quality improvement projects and ongoing performance measures
Works cooperatively with support functions such as Facilities, Human Resources, IT, and Finance to ensure effective delivery of services
Perform such other duties that may be assigned for providing excellent customer service and for the most effective operation of the company