P/T COCKTAIL SERVER

Nooksack Northwood Casino•Lynden, WA

19h•Onsite

About The Position

To provide prompt and courteous food and beverage services to guests in accordance with established policies and procedures and applicable laws and regulations while demonstrating and promoting positive guest relations.

Requirements

Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Washington State Gaming Commission licenses.
Must be at least 18 years of age.
Obtain and maintain a Class 12 or 13 Alcohol Servers permit.
Obtain and maintain Gaming TIPS certification.
Obtain and maintain a Washington State Food Handler’s permit.
Knowledge of Washington State liquor laws.
Knowledge of Washington State Food handler laws.
Knowledge of wine, beer, liquor, and mixed drinks.
Knowledge of Lounge menu items.
Knowledge of hours of operation for the casino and all food and beverage outlets.
Knowledge of casino promotions and specials.
Excellent communication skills.
Demonstrated positive customer service skills.
Ability to work any shifts including days, swing, grave, weekends and holidays.
Ability to multi task.
Ability to work in a gratuity-based position and focus on excellent customer service to all guests.

Nice To Haves

Previous casino experience.
Previous food and beverage serving experience.

Responsibilities

Provide prompt, courteous service, taking and filling food and beverage orders.
Follow up with existing guests to ensure satisfaction.
Assist in resolving any adverse guest issues to the guest’s satisfaction.
Maintain an appropriate level of stock in wait stations, including stocking and filling of coffee, tea, powdered beverages, ice, juices, half and half, whipped cream, sugar, ketchup, soy sauce, silverware, glasses, straws etc.
Comply with company and department policies and procedures while practicing positive customer and employee relations.
Maintain assigned section, including bussing glasses, dishes and cleaning ash trays.
Assist bartender with the washing of glasses.
Maintain a professional and neat appearance of work area.
Maintain a professional and neat personal appearance and represent the company in a positive manner.
Maintain confidentiality of company and player information.
Recommend refusal of service to guests due to intoxication, in accordance with Washington State liquor laws and set policies and procedures of the Nooksack River Casino.
Perform other job-related duties as may be assigned including but not limited to lounge serving and bartending (if over the age of 21), by instruction from management.