Cocktail Server

Jena Choctaw Pines•Dry Prong, LA

2d•Onsite

About The Position

Responsible for providing prompt, friendly and courteous service of food and beverage to all gaming floor guests. Responsible for the overall appearance of the sports bar. This role involves cash and credit card handling. The duties and responsibilities listed are illustrative and not all-inclusive.

Requirements

Ability to understand and comply with all departmental and company rules, regulations, policies and procedures.
Knowledge of MICROS/POS system.
Knowledge of cocktail and drink terminology.
Insures correct cocktail/drink call list.
Knowledge of all beverage items as specified.
Ability to read, write, and communicate with staff and guest verbally in English.
Skills in establishing and maintaining an effective working relationship with staff.
Ability to multi-task calmly and efficiently.
Basic mathematic abilities.
Must possess excellent communication skills.
Basic money handling.
Ability to work in a dimly lit, loud and smoke-filled environment.
High school diploma/GED.
Minimum of one (1) year cash handling experience.
Minimum of one (1) year customer service, six (6) months experience in a high volume operation required.
Ability to carry out instructions furnished in verbal and written format.
Must be able to demonstrate ability to read and comprehend written instructions.
Ability to understand and comply with all departmental and company rules, regulations, policies and procedures.
Ability to maintain confidentiality of sensitive information.
Must possess excellent communication skills.
Ability to work flexible schedules.
Must successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Must be twenty-one (21) years of age.
Valid driver’s license and clean driving record.
No felony or theft convictions.
Requires being mobile 100% of the time.
Must be able to stand for extended periods.
Must be able to tolerate extensive background noises and still maintain calmness.
Requires regular, consistent attendance.

Nice To Haves

Casino experience preferred.

Responsibilities

Acknowledge all guests promptly.
Describe all beverages and services a guest can receive while on the gaming floor.
Perform all shift opening and closing checklist duties.
Perform necessary side work, pre-shift work and shift completion work.
Handle all VIP guests according to internal F&B policies and procedures.
Adhere to all regulatory, departmental and casino policies and procedures.
Ensure safety, cleanliness and customer satisfaction.
Serve all food and beverage with proper garnishments.
Monitor all gaming devices and/or tables in your station for service and maintaining glassware and ashtrays.
Promote positive customer relations, greet guests and create a friendly atmosphere.
Anticipate and execute excellent guest service through up-beat positive attentiveness.
Multi-task high volume activity, payment transactions, cash and credit card carry as payment and/or comps.
Other duties as assigned.