P&C Technical Solutions Architect, Manager

PricewaterhouseCoopers•Raleigh, NY

About The Position

As a P&C Technical Solutions Architect in PwC's Advisory practice, you will lead client support work that combines operations consulting and customer service expertise to help property and casualty insurance clients improve service operations, streamline processes, and introduce technology-enabled service models. In this Manager role, you will guide teams, coach junior staff, and own workstreams supporting underwriting, policy administration, claims, and servicing activities. You will shape delivery across multiple priorities, review work for accuracy and consistency, and help teams address complex issues. You will apply business knowledge and technology perspectives to identify opportunities, communicate with stakeholders, and contribute to service improvements across Guidewire and other industry platforms. The role requires travel of up to 60%.

Requirements

At least a Bachelor's degree.
At least 5 years of experience.

Nice To Haves

Preference for study in one or more of the following fields: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, or Risk Management/Insurance.
Demonstrated P&C insurance operations knowledge across underwriting and claims.
Experience implementing Guidewire or other insurance platforms.
Experience managing client-facing workstreams across policy administration and servicing.
Ability to coach teams through process redesign and service delivery improvement.
Ability to use data analytics to identify operational opportunities and trends.
Ability to validate quality, timelines, and deliverables across concurrent projects.

Responsibilities

Lead P&C technology solution design efforts across customer service and policy administration workstreams.
Manage client engagements by translating business needs into system architecture, configuration, and deployment activities.
Guide teams through application analysis, solution mapping, and implementation planning for Guidewire and non-Guidewire platforms.
Coordinate functional and technical discussions to align service models, workflows, and data requirements with insurance operations.
Review solution deliverables, identify gaps, and drive issue resolution across project timelines and workplans.
Mentor team members in system design, process redesign, and issue analysis to strengthen delivery capability.
Use business data analytics, customer insight, and process modeling to inform technology recommendations.
Support service delivery transformation by improving automation, digital tooling, and customer experience capabilities.