P&C Systems Analyst
About The Position
As a Systems Analyst at H&R Block, you will support and optimize People & Culture (P&C) systems. You will analyze system requirements, troubleshoot technical issues, implement system enhancements, and work with P&C professionals to translate their needs into system requirements and provide ongoing support. The role calls for strong technical skills, knowledge of P&C processes, and effective collaboration with technical and non-technical stakeholders. You will support the functionality, performance, and operation of assigned systems, including Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platforms. You will help ensure that system processes and solutions meet P&C business requirements, support users, and contribute to system improvements and implementations.
Requirements
- Bachelor’s degree in a related field, or an equivalent combination of education and related work experience.
- 1–3 years’ experience supporting Workday HCM Core processes, Talent Acquisition systems, or similar People & Culture systems.
- Knowledge of People & Culture or Talent Acquisition operations, with demonstrated ability to manage projects from planning through implementation.
- HRIS reporting and testing experience.
Nice To Haves
- Knowledge of technical planning and testing tools.
- Proficiency with Microsoft Office and related productivity or planning tools.
- Ability to work effectively independently and within diverse, collaborative teams.
- Excellent verbal, written, and interpersonal communication skills, including the ability to present complex information to various audiences.
- Strong organizational skills, including the ability to set priorities and manage deadlines.
- Proven analytical, problem-solving, and decision-making abilities.
Responsibilities
- Support the functionality, performance, and ongoing operation of assigned People & Culture systems, including Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platforms.
- Understand P&C business needs and translate requirements into system objectives and deliverables, building partnerships across People & Culture and IT.
- Manage routine system operations, functional maintenance, configuration updates, testing, and troubleshooting.
- Plan, develop, and execute testing for patches, quarterly releases, enhancements, and other updates; prepare end-user guides, process documentation, and stakeholder communications.
- Serve as a Tier 3 Functional Expert, collaborating with support teams and providing documentation, FAQs, and guidance to resolve complex user issues.
- Support recurring and seasonal business activities by executing business processes, performing mass transactions, configuring annual events, and managing scheduled system changes.
- Stay informed about system roadmaps and industry trends, contribute to system improvements and new functionality, and partner with vendors to align platform capabilities with business priorities.
- Participate in cross-functional projects, from small enhancements to large implementations, ensuring solutions align with P&C system functionality and business requirements.
- Support knowledge transfer and team capability by preparing documentation, training new team members, and coordinating with vendors on commitments.
Benefits
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- Virtual fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Possible participation in incentive compensation or short-term incentive plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
