P&C Resource Center Specialist Extern
About The Position
This position is temporary and/or intermittent in nature. Length of service exceeds 100 hours. This will be a hybrid work experience, requiring an in-person presence approximately 2-3 days per week. Responsible for supporting Seattle Children's Resource Center within People & Culture with a high level of customer service. Supporting Seattle Children's leaders, current and former employees, as a single point of entry of all HR related information. This team member will handle inbound calls, emails, tickets ensuring prompt, accurate and timely service to all. Provide customer service and guidance to all People & Culture Team members to develop and implement daily improvement initiatives and strategies to better serve our work force. Report on daily activities in order to assist team leads in planning and effectively scheduling staff to meet anticipated workloads.
Requirements
- Must be at least 18 years of age
- Recent graduate from a local college or technical school
- Strong written and verbal communication skills
- Strong interpersonal skills and the ability to work with staff, managers, and executive leaders
- Exercise discretion when processing and navigating confidential or sensitive information
- Able to effectively problem-solve and handle moderately to highly complex problems/issues in standard or emergent situations, and to be innovative and creative
- Able to effectively collaborate in an agile environment, with regular interruptions and changes of priority
- Able to remain highly organized, work independently and prioritize work from multiple sources; and effectively participate as a team member
- Strong desire to engage with Seattle Children’s workforce in support of their service to patients, families and the community
- Strong desire to participate in mission-driven work
Responsibilities
- Handle inbound calls, emails, and tickets, ensuring prompt, accurate, and timely service.
- Provide customer service and guidance to People & Culture Team members.
- Develop and implement daily improvement initiatives and strategies to better serve the workforce.
- Report on daily activities to assist team leads in planning and scheduling staff.
Benefits
- medical
- dental
- vision plans
- 403(b)
- life insurance
- paid time off
- tuition reimbursement
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
