P&C Policy & Performance Underwriter Lead - Auto or Homeowners

USAA•Tampa, FL

13h•$114,080 - $218,030•Hybrid

About The Position

USAA is seeking a dedicated P&C Policy and Performance Underwriter Lead – Auto or Homeowners. This role involves identifying, developing, implementing, and managing personal lines P&C Underwriting policies and processes to achieve enterprise priorities. The position requires partnering with internal stakeholders to maintain P&C Underwriting policies and procedures while ensuring compliance with state regulations and implementing complex projects. USAA offers a fulfilling career with core values of honesty, integrity, loyalty, and service, and supports active-duty military spouses with potential remote or hybrid flexibility. The role is based in San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA or Tampa, FL, requiring the individual to be in the office 4 days per week. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of experience in Property & Casualty, Project Management, Process Engineering, Business Process or Risk Management, to include direct experience executing underwriting processes and/or defining underwriting procedures.
Advanced knowledge of relevant industry practices, insurance policy contracts, trends, and regulatory requirements.
Experience in leading efforts to interpret and apply P&C regulations to mitigate underwriting compliance risk.
Experience in making data driven decisions to create actionable recommendations for performance improvement.
Experience in presenting analysis and findings to varying levels of management and key stakeholders to gather support for business initiatives and influence strategy.
Experience researching, developing, writing, and editing operational procedures and documents
Advanced proficiency using Microsoft Word, Excel, PowerPoint, and/or Access.

Nice To Haves

Demonstrated ability to analyze data and translate modeled outputs into actionable insights
Experience applying product management principles—such as balancing growth, profitability, and customer experience—to underwriting or insurance products, including influencing product design and underwriting guidelines
Track record of successfully leading cross-functional initiatives by influencing stakeholders to implement strategic changes and drive measurable outcomes
Proven ability to connect macro-level market insights to tactical underwriting solutions
Proven experience working with and a strong understanding of Guidewire systems, including PolicyCenter.

Responsibilities

Leads and provides guidance to others on the development and implementation of underwriting guidelines, controls, and strategies for all P&C Lines of Business to achieve P&C outcomes.
Owns and manages a complex body(ies) of work that deliver on strategic underwriting priorities by independently gathering qualitative and quantitative analytical data to proactively evaluate and recommend changes to or establish a point of view on the Underwriting appetite for product acceptability.
Develops and delivers underwriting educational programs/tools, training/mentoring, and communications to internal and external audiences to include P&C EMG, P&C President, and the Board.
Provides direction to resolve risks or impediments, mentors, and shares industry knowledge and experience with other employees.
Independently gathers qualitative and quantitative analytical data, and teaches others on the utilization of data, to conduct root cause analysis to proactively evaluate and recommend changes to, or establish a point of view on the Underwriting appetite or other underwriting processes.
Serves as a delegate for leadership.
Communicates and shares information across P&C and the Enterprise, tailors messaging for audiences ranging from peers to senior executives.
Leads the development of large-scale solutions or complex changes to underwriting policies, programs, products, systems, and processes in a highly regulated environment.
Evaluates and pilots new strategic and innovative business solutions to optimize and automate underwriting processes.
Independently configures, tests, and implements systematic underwriting changes while adhering to rule documentation standards.
Independently leverages data-driven problem-solving techniques, using data analysis tools, to manipulate and interpret business results. Translates findings into insights, shaping into project or Initiative requests where warranted.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.