P&C Liability Supervisor

Davies • Baltimore, MD

4d • Onsite

About The Position

This role is a critical leadership position responsible for overseeing day‑to‑day claims operations, supervising TPA claims staff, ensuring strict compliance with MTA/TIG claims handling guidelines, and serving as the primary point of contact for MTA Claims Management. During the transition period, the Project Manager will be the first Davies employee trained within the MTA TIG Department and will subsequently assume the Senior Claims Supervisor role, directly supervising all assigned TPA staff operating under the MTA TIG contract.

Requirements

• Bachelor’s degree from an accredited college or university
• Minimum 8 years of claims experience, with emphasis on: General liability, Automobile liability, Bodily injury claims
• Minimum 5 years of supervisory or management experience
• Extensive knowledge of: Maryland Motor Vehicle Regulations, Maryland tort and negligence law, Claims investigation, evaluation, and resolution practices
• Proven experience with litigation management and defense strategy
• Demonstrated ability to recruit, train, supervise, and lead claims professionals

Responsibilities

• Serve as the primary liaison between Davies and MTA TIG Claims Management
• Supervise and manage all Davies TPA claims staff assigned to the MTA TIG operation
• Certify and confirm that all TPA staff: Have successfully completed required background, criminal, and warrant checks, Have passed the required Claims Interview Test, Meet all MTA hiring and retention requirements prior to resume submission
• Ensure consistent compliance with MTA/TIG Claims Manual policies, procedures, and service standards
• Maintain operational readiness, audit preparedness, and contractual compliance at all times
• Provide effective supervision of claims adjusting staff, including: Attendance management (absenteeism and lateness), Performance management and disciplinary actions, Retraining and professional development, Termination and dismissal processes when required
• Serve as the escalation point for all staffing issues
• Provide clear, detailed direction and expectations to adjusting staff
• Initiating contact with appropriate parties within 48 business hours of assignment
• Obtaining recorded or written statements
• Securing police, fire, and government agency documentation
• Identifying and interviewing witnesses
• Obtaining index information on injured parties
• Securing and evaluating all medical documentation and treatment
• Preparing detailed claim summaries and status reports
• Negotiating and settling claims based on documented liability and damages
• Obtaining vehicle appraisals and MTA estimates
• Identifying subrogation potential
• Conducting or coordinating accident scene investigations as necessary
• Confirm completion of: Daily Diary entries, Serious Exposure reports at both staff and supervisory levels
• Ensure adjusters maintain an active caseload of 150–175 claims through effective diary management
• Monitor and confirm proper reserving practices and ongoing reserve reviews
• Ensure staff use only MTA‑approved vendors and contractors, and only with written MTA authorization
• Confirm that unauthorized vendor usage does not occur; Davies bears responsibility for any unauthorized costs
• Coordinate with MTA Defense Counsel: Provide accurate investigative documentation and evidence, Assist with litigation preparation and defense strategy, Appear in court or hearings as required
• Provide enhanced oversight for high‑exposure, sensitive, or serious accident claims at MTA’s direction
• Upon completion of MTA TIG training, provide initial and ongoing training to Davies staff on: MTA Insurance Claims Management systems, Microsoft Word, Excel, Access, and related tools
• Support ongoing system adoption, compliance, and reporting accuracy

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage
• Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager