P&C Claims Representative

The Misch Group • Los Angeles, CA

3d • Onsite

About The Position

The primary objective of this role is to provide high-level customer service by assisting agency clients in the reporting and processing of property and casualty insurance claims.

Requirements

• Must possess and maintain an active Property and Casualty insurance license as required by the Department of Insurance.
• A one-year college/technical certificate, 3–6 months of related industry experience, or an equivalent combination of both.
• Proficiency in Microsoft Office (Word, Outlook) and strong general computer skills.
• Ability to interpret insurance policies and procedure manuals; must be capable of composing professional email and correspondence.
• Ability to apply common sense to detailed instructions and resolve problems involving standardized situations.

Responsibilities

• Receive all incoming claims-related phone calls and identify the appropriate carriers and adjusters.
• Determine the applicable coverage, complete necessary Acord forms, and notify the designated Agent via email and the AMS activity file.
• Adhere strictly to the requirement to never imply or deny coverage or a claim.
• Act as a coordinator between the carrier and the client; provide customers with claim numbers and adjuster contact details within 48 hours of receipt.
• Maintain real-time updates in the AMS computer system, including scanning and logging all activity.
• Conduct a satisfaction assessment with the customer within 15 days of the initial report.
• Assist Account Managers and Agents with specific claim inquiries and maintain a suspense system for all pending items.
• Process bills for glass damage and towing directly to the carrier.
• Identify and notify Account Managers of "Total Loss" vehicles for deletion or unlisted drivers involved in accidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree