Ownership Zone Manager
About The Position
The Marketing, Sales & Service Field organization plays a critical role in shaping Ford’s future. As an Ownership Zone Manager, you will leverage data analysis and trend identification to make recommendations that directly impact business decisions and enhance the customer experience. You will work closely with dealers, ensuring optimal product allocation and maximizing customer lifetime value. We embrace an audience-first approach, driving customer loyalty, vehicle repurchase, and increased sales across vehicles, parts, accessories, and services. You'll be the voice of Ford in the field, connecting directly with dealers. As an Ownership Zone Manager, you will join a team that provides automotive retailers with support in areas such as Mobile Service Enrollments, Launch, Productivity, and Profitability; Pickup & Delivery Sustainment; Service Scheduling and Digital Tools (Ford Service Reservation+); Service Process / Shop Productivity; Customer Pay RO Growth; Service NPS; Warranty RO Duration /VOR Resolution; Service Lane Selling; and Tier 1-3 Marketing Alignment. This role offers a unique opportunity to make a significant impact on Ford's success while accelerating your own professional growth. You will develop strong consultative skills by working directly with dealers to address their challenges and find effective solutions. You will enhance your teamwork and collaboration skills by working within a supportive team environment. You will expand your professional network and explore career advancement opportunities across the Ford/Lincoln organization. You'll be provided with all the necessary resources, including a dedicated dealer portfolio, data and analytics tools, and a company car (depending on your initial assignment).
Requirements
- Bachelor’s degree in business (Marketing, Management, Economics, Finance, Communications, or related field)
- 0-3 years of relevant professional experience
- Must be willing and able to relocate, both now and in the future
- Travel Commitment: (up to 4+ days/week, up to a four-hour drive radius, 100+ miles, potential overnight stays) (i.e. Tues-Fri, and air travel as needed)
- Valid Driver's License: Must possess a valid and unrestricted driver's license
- Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
Nice To Haves
- Enthusiasm for and significant interest in the automotive industry
- Strong commitment to teamwork and collaboration within a unified organizational structure (ONE Ford)
- Demonstrated ability to contribute diverse viewpoints and approaches to problem-solving
- Proven ability to think creatively and generate innovative solutions
Responsibilities
- Mobile Service Enrollments, Launch, Productivity, Profitability
- Pickup & Delivery Sustainment
- Service Scheduling and Digital Tools (Ford Service Reservation+)
- Service Process / Shop Productivity
- Customer Pay RO Growth
- Service NPS
- Warranty RO Duration /VOR Resolution
- Service Lane Selling
- Tier 1-3 Marketing Alignment
- Develop strong consultative skills by working directly with dealers to address their challenges and find effective solutions.
- Enhance your teamwork and collaboration skills by working within a supportive team environment.
- Expand your professional network and explore career advancement opportunities across the Ford/Lincoln organization.
- Leverage data analysis and trend identification to make recommendations that directly impact business decisions and enhance the customer experience.
- Work closely with dealers, ensuring optimal product allocation and maximizing customer lifetime value.
- Drive customer loyalty, vehicle repurchase, and increased sales across vehicles, parts, accessories, and services.
- Be the voice of Ford in the field, connecting directly with dealers.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
