Owner Services Representative

KILLINGTON PICO SKI RESORT•Killington, VT

8d•$21 - $22•Onsite

About The Position

To be the liaison between Killington Pico Ski Resort (Rental Manager), HOA Boards and Owners of Killington Grand Hotel and Condos under the Killington Resort Lodging umbrella. As liaison, you will respond to emails and calls and make reservations, develop and file supporting documents, monitor the online portals and be the owner guest services representative. In addition, the position does require a high level of administrative duties including development of meeting notes from HOA owner meetings, and owner communications.

Requirements

Basic education (high school)
Four to five years of relevant work experience and/or trades training, or a combination of education and experience from which comparable knowledge and skills are acquired.
Professional and strong ability to multitask
Strong knowledge of Office 365 programs, Excel, Adobe, etc.
Ability to perform all job duties.
Adhere to the Killington Hospitality Standards.

Nice To Haves

Previous administrative experience preferred

Responsibilities

Respond to emails and phone messages in a timely fashion.
Answer the owner’s services line
Owner bookings, cancellations, and Space A inquiries and bookings. Mostly GH owners with some KRV owners
Assist with Rental income questions (amount of rental income, RCI cleaning fees & past due balances.) and HOA account inquiries
Assist Owners in person, with general questions or needs they may have including training on utilizing owner tools
Owner Card processing for both hotel and condo owners.
Liaison between Owner, Exchange Programs (RCI and Interval International) including verification, booking and preparations of the stay.
Liaison between owners and Killington management.
Assist in development of Owner Newsletter and other communications
Send reservation reminders through SMS.
Work closely with Owner Services Lead, Director of Hospitality, Finance Manager, Lodging Operations Manager in managing the collection and distribution of all HOA related materials. A detailed timeline has been crafted.
Assist Owner Services Lead in drafting agenda and preparing and distributing all materials for all meetings
Assist in managing the return of proxy’s and send updated to BOD president of the tally.
May be asked to take meeting minutes, or develop minutes from notes taken
Work with Owner Services Lead on developing Owner Meetings with Conference Sales and Management.
Update owner website with all offers, forms, and documents as necessary.
Send periodic email updates for the BOD president to the owners
Familiarize and assist owners with the online portals including owner reservation portal, website, ticket portal and Buildium
GH owners: prepare interval calendars for next four years
Send confirmations and reminders
Train in various hotel positions (front desk, spa, housekeeping) to assist with team support.
Other duties as assigned.