Concierge/Owner Services Specialist

The Westin Riverfront Resort & Spa•Avon, CO

1d•Onsite

About The Position

Immerse yourself in the heart of the mountains at The Residences Bachelor Gulch! We’re seeking a Concierge / Owner Services Specialist to provide personalized service, front office support, and attentive guest and owner care. In this role, you’ll assist with pre-arrival planning, anticipate guest needs, coordinate details throughout each stay, and help create a seamless experience from arrival through departure. You’ll build lasting relationships with owners, earn commissions and tips, and become a trusted resource for their mountain experience. If you’re organized, self-motivated, detail-oriented, and committed to exceptional service, we’d love to meet you.

Requirements

Legally authorized to work in the United States on an ongoing basis, without a specific end date.
At least 21 years of age.
Organized, diligent, and sociable, with a strong spirit of teamwork.
High school diploma or GED.
At least two years of hospitality experience — or a combination of education, training, and experience that prepares them for success.
Solid understanding of hospitality industry practices.
Proficient with computer applications.
Excel in customer service.
Strong communication skills, both written and verbal.
Ability to interact professionally with a wide variety of individuals.

Nice To Haves

Familiarity with local area amenities, activities, and events is a plus.

Responsibilities

Provide personalized service to owners and guests, anticipating needs, addressing concerns, and coordinating smooth arrivals and departures.
Represent The Residences with professionalism, polished communication, strong attention to detail, and impeccable grooming.
Keep guest spaces, the business center, and back-office areas welcoming, organized, and well maintained.
Maintain current knowledge of local dining, activities, and experiences to help create personalized stays for owners.
Complete administrative and operational responsibilities, including pre-arrival communication, cash handling, event updates, and coordination with other departments.

Benefits

Fully stocked kitchen available to you during your meal break!
Health Insurance - Choose from three plans!
Dental, Vision, & Voluntary Benefits
Life Insurance
Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date)
401(K) Plan with Discretionary Employer Match
Paid Time Off & Paid Sick Time
Career Development Trainings
Discounted Gym Membership at The Athletic Club Westin
Discounts at Eye Pieces & Venture Sports
Corporate Discounts with Perk Spot
Sabbatical Program
$500 Referral Program
Employee Assistance Program