Owner's Representative

Shell Mobility and Convenience USA•Houston, TX

4d•Onsite

About The Position

The Owner's Representative (OR) serves as the company’s on-site field representative for construction projects delivered by third-party general contractors. The OR protects the owner’s interests in the field by monitoring contractor performance, validating quality and progress, coordinating site conditions, and identifying risks early so that projects remain aligned with approved scope, schedule, cost, safety, and operational standards. This role does not self-perform construction work and does not direct contractor means and methods, except where immediate intervention is required for safety or asset protection. Instead, the OR serves as the eyes and ears of the Project Manager, extending owner-side field presence and enabling the business to scale project throughput through external contractors without sacrificing site-level accountability. Owner’s representatives are commonly responsible for reducing risk, improving decision-making, monitoring quality, and maintaining schedule/cost discipline across increasingly complex projects.

Requirements

7+ years of field construction experience, preferably in fuel, convenience retail, petroleum, commercial, civil, or related multi-trade environments.
Prior experience as a Foreman, Superintendent, Field Engineer, Inspector, or similar field leadership role preferred.
Working knowledge of sitework, concrete, underground utilities, fuel systems, dispenser installation, electrical work, structural scopes, and interior/exterior finish work.
Ability to read and interpret plans, specifications, submittals, inspection requirements, and contractor schedules.

Nice To Haves

Experience with Procore or equivalent construction management/documentation platform preferred.
Familiarity with owner-furnished / contractor-installed materials, delivery coordination, and field receiving practices preferred.

Responsibilities

Maintain routine physical presence on assigned project sites to observe work in progress and verify that execution is consistent with approved drawings, specifications, permits, brand standards, and owner expectations.
Act as the owner’s field observer for general contractor and subcontractor work, identifying deviations from approved scope, sequencing, workmanship standards, or site readiness requirements before they become schedule or cost impacts.
Provide real-time field feedback to the Project Manager regarding progress, risks, contractor responsiveness, constructability concerns, and conditions that could affect opening dates or commissioning readiness.
Conduct field inspections at defined milestones and hold points, including civil work, underground construction, fuel system installation, dispenser areas, electrical work, structural components, building finishes, and final punch activities.
Verify that installed materials and workmanship conform to approved submittals, design intent, manufacturer requirements, and applicable regulatory or brand standards.
Document deficiencies, incomplete work, damaged work, and punch items with sufficient detail to support correction, reinspection, and closeout.
Verify that corrective actions are completed before the work is hidden, accepted, or advanced to the next milestone.
Monitor contractor compliance with company HSSE requirements, life-saving rules, site controls, permit conditions, and applicable local, state, and federal regulations.
Immediately escalate unsafe conditions, environmental non-compliance, or serious deviations from required field controls.
Support incident documentation, corrective action tracking, and verification that site conditions remain appropriate for safe continued work.
Attend contractor-led site meetings, pre-task reviews, turnover walks, and progress discussions as the owner’s field representative.
Observe labor adequacy, sequencing discipline, trade stacking, housekeeping, readiness for upcoming activities, and responsiveness to quality or safety issues.
Provide factual, field-based assessments of contractor performance to the Project Manager and Senior Owner’s Representative.
Support site-level coordination for owner-provided / owner-furnished materials and equipment (OFCI/OFE) by confirming site readiness, installation windows, access constraints, unloading needs, laydown requirements, and protection requirements before delivery.
Monitor delivery timing for owner-furnished materials to ensure alignment with the construction schedule and prevent early deliveries that create storage/security risk or late deliveries that disrupt labor sequencing and milestone completion.
Verify receipt conditions for owner-provided materials, including quantity, obvious damage, storage requirements, weather protection needs, and handoff documentation to the installing contractor.
Track shortages, visible damage, substitutions, missing components, long-lead delivery risks, and readiness gaps for owner-provided materials; promptly escalate impacts to the Project Manager and supply chain/procurement stakeholders.
Coordinate with the Project Manager, Procurement, and contractor to ensure owner-provided materials are tied to the correct scope package, release date, submittal status, and installation activity.
Confirm that contractor-installed owner-furnished items are installed in accordance with approved submittals, manufacturer requirements, and project documents, and that any field issues are documented immediately for resolution.
Independently validate actual progress against reported progress and support the Project Manager in determining whether milestones are truly complete.
Identify leading indicators of delay, including incomplete predecessor work, labor shortages, failed inspections, missing owner-provided materials, procurement lag, or unresolved field constraints.
Provide practical field visibility into whether short-interval plans and milestone dates are realistic based on actual site conditions.
Complete daily or routine field reports in Procore or other designated systems, including manpower observations, milestone progress, safety observations, quality findings, owner-furnished material status, and critical issues requiring escalation.
Upload photos, inspection records, deficiency logs, and closeout support documentation in a timely and accurate manner.
Validates completion of work and provides assurance to the Project Managers for the release of funds for work completed.
Ensure documentation supports payment validation, change evaluation, claims defense, final turnover, warranty administration, and audit readiness.