Owner’s Representative Program Director

Heery•Charleston, SC

22h•Hybrid

About The Position

Turner & Townsend is seeking an experienced K-12 Program Director to lead one or more major school bond construction programs. The role involves establishing and delivering successful multi-project K-12 construction programs and serving as the primary client relationship executive. The position is hybrid, with on-site requirements potentially changing based on client needs. The Program Director leads preconstruction planning, program and project scheduling, design and construction oversight, change management, cost and quality controls, reporting, and risk escalation. The role also leads project teams, monitors staffing and performance, supports stakeholder engagement, and may manage all facets of individual projects from planning through closeout. The position requires experience with K-12 bond programs, public-sector processes, multiple project delivery methods, and large capital programs.

Requirements

Bachelor’s degree in construction management, engineering, or a field related to construction.
12+ years of relevant project and program management experience.
2+ years managing a high-performing program in a consulting environment.
Knowledge of multiple project delivery methods.
Proven track record of leading programs and following through on commitments.
Demonstrated experience negotiating contracts for client programs.
Demonstrated success delivering major capital programs on budget, on time, and within approved scope while meeting safety and quality standards.
Experience building consultative and collaborative partnerships.
Excellent presentation, verbal, written, organizational, and communication skills.
Strong organizational and analytical skills.
Ability to advise strategically during project conception, including on approaches to achieve client objectives.
Success as an internal and external project team leader, with the ability to mentor junior staff and manage project deliverables appropriately.
Ability to identify business development opportunities with existing and new clients, including cross-selling opportunities.
Ability to share and appropriately retain key information and data.
Experience managing K-12 bond programs, as a school district employee or consultant, ranging in size from $150M and up.
Experience running projects within a program, including new builds, additions, and renovations.
Experience managing multiple stakeholders and understanding public procurement, contract management, budget management, and reporting processes.

Nice To Haves

CCM credential(s) are encouraged.

Responsibilities

Serve as the key point of contact and primary client relationship executive, maintaining relationships with clients, consultants, suppliers, and other third parties.
Lead preconstruction discussions and develop contractual obligations, including estimates, schedules, staffing plans, and business plans.
Oversee and assess the project master schedule throughout its lifecycle, ensure contractual obligations are met, and hold team members accountable.
Oversee integration of project disciplines within the master program schedule.
Develop the work plan that forms the program management plan (PMP).
Serve as the escalation point for project, financial, business development, contractual, and client relationship risks.
Suggest and negotiate resolutions for escalated project issues, including change orders and contingency expenditures.
Manage development and approval of design definition documents.
Review and recommend actions on change order requests, impact mitigation strategies, and cost reduction initiatives.
Continually review and validate estimates and schedule impacts from change orders.
Review and provide feedback on progress reporting metrics for the program, projects, and contracts.
Establish and support constructability review guidelines and protocols.
Develop program guidelines and protocols for cost reduction initiatives and operability and maintainability recommendations.
Review design, procurement, and construction progress and recommend recovery plans.
Develop and review the program-level framework for construction quality control.
Develop the overall program phasing strategy.
Review project manuals, construction management guidelines, policies, and procedures.
Review claims resolution recommendations.
Provide clear and accurate reporting for client communication and stakeholder engagement.
Lead multiple team members through project stages, applying an understanding of the project life cycle.
Collaborate with internal and external stakeholders to achieve project consent and review beneficial-use recommendations.
May manage all facets of individual projects, including budget, schedule, procurement, quality, and risk through planning, design, construction, occupancy, and closeout.
Ensure owner-representative staffing levels are sufficient relative to contractual commitments and constraints.
Continuously monitor T&TH staff performance to support efficient client management.
Lead project teams and/or plan and supervise employee assignments; may provide technical guidance or training to coworkers.
Manage cash flows in coordination with outside funding authorities.
Manage stakeholders and communicate clearly.
Apply experience with public processes for procurement, contract management, budget management, and reporting.
Lead K-12 bond programs of $150M or more and projects within programs, including new builds, additions, and renovations.