Owner Relations Property Manager
About The Position
The Owner Relations Property Manager will direct and coordinate the Property Services Team to maintain unit interiors and common areas to the highest standard of aesthetics and safety; coordinate unit maintenance and renovation with unit owners and vendors, recruit new units into the Resort's rental and/or lease program. This role is VERY active out on the resort property. Candidate must be comfortable working outdoors, and being able to work in varying weather conditions, including high temperatures and humidity. Ability to lift up to 40 pounds. Must be comfortable walking up and down flights of stairs to visit assigned units. Ability to work in a fast-paced environment.
Requirements
- High School Diploma or GED required.
- Some college or vocational-tech training preferred.
- 2-5 years of employment in a related position, property management.
- Must have a valid driver's license and be legally authorized to work in the United States.
- Must complete background screening.
- Requires advanced knowledge of the hospitality and property management fields.
- Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
- Requires studying, analyzing, and interpreting complex activities or information in order to improve practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance and keeping the Owner Relations Director and General Manager informed of general condition.
- Requires highly developed communication skills to frequently negotiate, persuade and influence other management personnel, hotel guests and or corporate clients.
- Ability to lift up to 40 pounds.
- Must be comfortable walking up and down flights of stairs to visit assigned units.
- Ability to work in a fast-paced environment.
Nice To Haves
- Some college or vocational-tech training preferred.
Responsibilities
- Coordinate, organize and direct all Owner Services functions by acting as a liaison between owners and the resort in maintaining good condition of units participating in the rental and lease programs.
- Responsible for the interior condition and standards of furnishings of assigned units. Coordinate maintenance and housekeeping issues with appropriate departments to maintain unit condition.
- Conduct inspections of assigned homes in the Home Inspection Program twice per month and render required reports to the owners.
- Be totally familiar with all aspects of the various contractual agreements available to resort owners.
- Maintain a comprehensive, working knowledge of all Owner Services and resort policies and procedures as well as the operating policies of those departments supporting owner interests: such as Accounting, Maintenance, Housekeeping and Association Management.
- Establish and maintain credible and professional rapport with owners by frequent and timely communication, problem solving resolution, and professional services.
- Keep the Director of Owner Services appraised of owner concerns and conflicts, systematic or recurring problems or observations to improve service or remedy hazardous conditions on the resort.
- Be an active and contributing member of the resort management team and Quality Assurance team. Support the resort's Safety and Resource Management programs.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Benefits
- Low-cost Medical, Dental, Vision Plans
- Paid Life Insurance
- Short- and Long-Term Disability
- Paid Time Off & Holidays
- 401(k) with Company Matching
- Commuter and Company-paid Toll Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
