Owner Relations Coordinator
About The Position
The Owner Relations team is the heart of the Ala Moana Hotel Rental Program, a unique and essential part of what makes our condo-hotel thrive. Our team is dedicated to building meaningful relationships with unit owners, providing them with personalized attention, utmost courtesy, and the peace of mind that comes with stress-free property management. By attracting and retaining owners in our rental program, the Owner Relations team plays a direct role in the hotel's success, ensuring we have the inventory to deliver exceptional experiences to our guests every single day. The Owner Relations Coordinator is a key member of our Owner Relations team, serving as a trusted point of contact for both existing and prospective unit owners. This role blends genuine hospitality with strong organizational and administrative skills, ensuring that every owner interaction is handled with warmth, professionalism, and care. From guiding new owners through the onboarding process to coordinating with internal departments and keeping ownership data accurate and up to date, the Owner Relations Coordinator helps keep the rental program running smoothly and owners feeling valued and informed.
Requirements
- High school diploma or equivalent
- Minimum 1 year of administrative and/or clerical experience
- Proficient in Microsoft Office Suite (Word, Outlook, Excel and PowerPoint) and Adobe Creative Cloud
- Ability to work with internal and external customers with a high level of patience, tact, empathy and diplomacy
- Excellent verbal and written communication skills
- Critical thinking and problem-solving skills
- Strong attention to detail and organizational skills
- Strong time management skills with the ability to manage multiple priorities simultaneously
- Ability to maintain confidentiality when handling sensitive owner and financial information
- Basic math and accounting comprehension
- Ability to work independently and as part of a team
Nice To Haves
- Experience in the hospitality industry
- Owner relations, condominium property management or hotel operations experience
- Experience with a Hotel Management System, Opera experience a plus
- Experience working with contracts or legal documentation
- Customer relationship management experience
- Bilingual or multilingual skills a plus given our diverse owner base
Responsibilities
- Serve as a welcoming and knowledgeable point of contact for existing and prospective owners via phone, email, and in person, providing prompt, courteous, and professional service at all times.
- Develop and maintain a thorough understanding of the Ala Moana Hotel Rental Program, including the Income Rental Agency Agreement (IRAA), owner services, and all available program options.
- Guide new owners through the activation process, ensuring all requirements are met including fully executed agreements, tax identification numbers, banking information, owner profiles, and room master files.
- Accurately enter, update, and maintain owner data across multiple hotel management systems in an organized and timely manner.
- Coordinate and track inspections, repairs, replacements, and cleaning with the Maintenance and Housekeeping departments, ensuring timely follow up and clear communication throughout.
- Liaise with realtors and escrow agents to facilitate smooth unit transitions, ownership transfers, and sale recordation.
- Work closely with the Finance team to support accurate and timely owner distributions, tax documentation, prorations, and deductions on a monthly basis.
- Maintain and distribute key operational reports including the Inventory Update Schedule, Daily Log, Foreign Owners list, and EFT authorizations.
- Collaborate with all internal departments to ensure owner inquiries are addressed accurately and in a timely manner.
- Distribute Loyalty cards to new owners joining the rental program.
- Support the Director of Owner Relations with additional administrative tasks, coordination, and special projects as needed.
Benefits
- Comprehensive Medical, Dental, Vision, and Drug coverage
- Employee Assistance Program (EAP) for mental health and wellness support
- Paid vacation
- Sick leave
- Holidays
- Parking options available
- Bus subsidy
- Complimentary meal during your shift in our Team Member Cafeteria
- Uniforms provided or dry cleaning allowance
- Exclusive hotel discounts through Accor's global network of properties worldwide
- Access to training, development programs, and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
