Community Relations Coordinator

Nikkei Senior Gardens • Arleta, CA

8d • Onsite

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. As a leader in senior housing, Cogir is dedicated to growth while maintaining its commitment to exceptional resident care and a supportive, growth-focused environment for its team members. The company's culture is rooted in the core values of human focus, creativity, and excellence, driving continuous improvement and achievement. Cogir aims to enrich residents' lives and foster fulfilling careers for its employees. The Community Relations Coordinator (sales and move-in coordinator) is responsible for the smooth transition of new residents into the community, representing the community effectively to referral sources and potential clients, and fostering relationships to promote the community and ensure a thriving environment. The ideal candidate is dynamic, empathetic, detail-oriented, and passionate about improving seniors' lives. Candidates from the retirement living, hotel, and real estate industries are welcome.

Requirements

• A High School diploma is required.
• At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
• Proven success in achieving sales goals and quotas.
• A positive team player mentality and passion for serving seniors.
• Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
• Knowledge of various computer systems, particularly Excel, Word, and Outlook.
• A valid driver’s license.

Nice To Haves

• A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.
• Experience with Yardi or similar CRM software preferred.

Responsibilities

• Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
• Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process.
• Handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
• Offer community tours and provide marketing materials to prospective residents and their families.
• Assist the Community Relations Director in preparing routine and special sales and marketing reports.
• Follow up with all potential residents, referral sources, or interested parties.
• Assist with preparing and processing all required information for a successful move-in.
• Aid residents and their family members with the adjustment to the facility during and after move-in.
• Maintain the community's Customer Relationship Management (CRM) software, Yardi, accurately and promptly.
• Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction.
• Understand the community's care regulations to ensure proper placement and education for prospects.
• Assist with the setting up and tearing down of special events.

Benefits

• Compensation includes a base salary and commissions.
• Sick pay.
• Free meals at work.
• Generous Employee Referral Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED