Owner/Operator - Your Independent Grocer - Marmora, ON

Loblaw Companies Limited•Marmora and Lake, ON

2d•CA$75,000 - CA$115,000•Onsite

About The Position

Your Independent Grocer in Marmora, ON is seeking an Owner/Operator to lead their store. This role involves overseeing all operational functions, including setting targets, managing costs, recruiting, coaching, and ensuring superior customer satisfaction. The ideal candidate will be a leader passionate about merchandise and program execution, with a focus on motivating, engaging, and developing their people. The store aims to deliver a great employee and customer experience by exceeding expectations in all departments. As a franchisee, you will receive support from a network of District Managers and Customer Experience Specialists to grow your business.

Requirements

Strong "entrepreneurial" flair with an emphasis on growing the business and long-term planning.
Strong leadership skills demonstrated by integrity, passion, and authenticity.
People-focused with an emphasis on development and coaching for high performance.
Community-focus with the demonstrated ability to build and cultivate long-lasting relationships with local community groups.
Demonstrated financial acumen with the ability to understand and interpret Profit and Loss Statements, and the ability to drive and deliver consistently outstanding financial results vs budgets/targets.
Solid merchandising and marketing knowledge with the ability to execute programs to drive sales and gross profit.
Required proficiency in Fresh and Dry Operations, inventory control, cash office operations, Microsoft Office and SAP.
Ability to maintain composure and decision quality under pressure while achieving results.
Candidates who are 18 years or older are required to complete a criminal background check.

Responsibilities

Ensure the business fosters a positive employee environment, operates efficiently, and achieves maximum profitability.
Build the brand reputation within the community.
Drive increased sales performance by focusing on employee and customer obsession, adopting creative merchandising, advertising, and suggestive selling strategies.
Focus on cost by continuously seeking ways to become more productive and efficient.
Build a strong employee team and focus on community involvement.
Lead and motivate the in-store team by building positive employee relations.
Liaise with Community partners to foster a positive relationship and establish a strong community presence.
Collaborate with Department Teams to plan, develop, and execute in-store programs and events.
Meet and exceed financial performance budgets/targets, particularly in Sales, Shrink, Labour, and Controllable Expenses, as well as operational metrics including NPS and Inventory Management.
Effectively build relationships with Customers, Employees, District Managers, Store Support, Specialists, and Vendors.
Respond to all concerns, queries, or complaints from customers or employees with urgency.
Problem-solve day-to-day operational issues as they arise.
Adhere to Operational Store Standard Guidelines.
Adhere to and maintain compliance with all Legislative and legal requirements.