Owner Experience Coordinator (Front Desk/Concierge)

AccorHotel • Whistler, BC

36d • CA$26 - CA$26 • Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Heritage Place, At Nature's Door, as our new Owner Experience Coordinator. Reporting to the Operations Supervisor, the Owner Experience Coordinator delivers exceptional personalized service that enhances the ownership experience at Fairmont Heritage Place, At Nature's Door. This role focuses on owner relations, reservations, communications, engagement programming, concierge style services and coordination with housekeeping and operational teams. The position builds strong relationships with owners and guests, anticipates needs, and ensures every interaction reflects the luxury service standards associated with Fairmont Hotels & Resorts.

Requirements

• Minimum 2 years of administrative or guest service experience, preferably in hospitality or property management.
• Strong interpersonal, communication, and problem solving skills.
• Proficiency in Microsoft Windows applications; experience with property management systems is an asset.
• Exceptional guest service skills with strong verbal and written communication abilities.
• Highly reliable, organized, and responsible.
• Ability to remain calm, courteous, and effective in a fast paced environment.
• Ability to work collaboratively as part of a team.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Secured Sea to Sky area housing.
• Current Canadian work authorisation.

Nice To Haves

• Knowledge of the Whistler community, amenities, dining, and activities is an asset.
• Experience with property management systems is an asset.

Responsibilities

• Coordinate owner and guest arrival and departure experiences, ensuring residences are prepared and personalized requests are fulfilled.
• Respond promptly and professionally to owner and guest inquiries, requests, and concerns, resolving issues efficiently and thoughtfully.
• Coordinate owner and guest reservations, benefits, reciprocal use programs, and related offerings.
• Arrange concierge style services including dining reservations, activities, transportation, and local recommendations.
• Assist with owner communications and information sharing in alignment with established strategies and brand standards.
• Assist with Owner Engagement and community activities.
• Support day to day operations to ensure service standards are consistently met.
• Ensure owner homes and Lodge spaces consistently meet quality, presentation, and cleanliness standards.
• Coordinate with housekeeping, maintenance, and operations teams to support residence readiness and service follow through.

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts
• Excellent extended health and wellness package for all full-time staff and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed