Overnight

Planet Fitness - Baseline Fitness • Aurora, CO

9d • $15 - $15 • Onsite

About The Position

Responsible for new member sales and providing a positive member experience. The role handles front desk tasks, member services, and club cleanliness. Shift expectations include four 8-hour shifts, with at least one hour dedicated to deep cleaning and at least one hour dedicated to continued training. The rest of the shift is spent performing the essential duties and responsibilities.

Requirements

• Strong customer service skills.
• Basic computer proficiency.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Actively listen, empathize with customers’ perspectives, and work together to solve problems.
• Recognize and define problems, analyze relevant information, consider alternative solutions, plan resolutions, and seek additional assistance when needed.
• Demonstrate tact and skill in interactions, using appropriate behavior and language.
• Stand and walk for at least 75% of the shift.
• Talk in person or on the phone for at least 75% of the shift.
• Lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks, information calls, member check-ins, new member sign-ups, and tours for potential members.
• Make changes to members’ accounts as needed.
• Address member service issues and questions, referring them to the Club Manager or Assistant Manager as needed.
• Help maintain the neatness and cleanliness of the club.
• Complete at least one hour of deep cleaning per shift.
• Complete at least one hour of continued training per shift.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed