Overnight

Planet Fitness•Brooklyn Park, MN

14h

About The Position

The Cleaner/Customer Service employee is responsible for keeping all areas of the facility clean to help ensure a positive member experience. The role includes cleaning and sanitizing locker rooms, fitness equipment, and the gym floor; replenishing locker-room paper products; reporting broken amenities or equipment to the Club Manager, Manager in Training, or Team Lead; and promptly turning in lost member property in accordance with the company’s lost-and-found policy. The position requires honesty, a good work ethic, and customer-service behaviors including active listening, problem solving, and tactful communication. The posting lists the position as full time or part time and identifies it as non-supervisory and non-exempt. Compensation is $14.00 per hour.

Requirements

Honesty and good work ethic.
Ability to stand and walk for at least 75% of the shift.
Ability to reach and feel with hands, fingers, and arms for at least 75% of the shift.
Ability to climb, balance, kneel, and crouch for less than 20% of the shift.
Ability to talk with members and staff for less than 30% of the shift.
Ability to lift over 100 pounds for less than 20% of the shift.
May encounter toxic chemicals for less than 30% of the shift.

Responsibilities

Thoroughly clean and sanitize locker rooms, fitness equipment, and the gym floor.
Stock locker rooms with proper paper products.
Report broken amenities or equipment, such as toilets, showers, hair dryers, or gym equipment, to the Club Manager, Manager in Training, or Team Lead.
Immediately turn in lost member property to the Club Manager, Manager in Training, or Team Lead according to the lost-and-found policy.
Communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
Actively listen to customers, empathize with their perspective, and work together to solve problems.
Recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek assistance when needed.
Demonstrate tact and skill in interactions, using appropriate behavior and language.