Overnight Veterinary Receptionist
BluePearl Vet, LLC•Conshohocken, PA
•Onsite
About The Position
BluePearl Pet Hospital in Conshohocken, PA is seeking an extraordinary Overnight Veterinary Receptionist. This role is crucial to the hospital's success, as the receptionist is the first BluePearl Associate clients encounter. The position requires ensuring each client receives the necessary care and attention, functioning calmly and compassionately in emotional and difficult situations. Key aspects include providing excellent customer service, offering guidance, comfort, and support to clients, and maintaining a professional and approachable demeanor.
Requirements
- Excellent customer service professional
- Ability to offer guidance, comfort, and support
- Ability to function calmly and compassionately in situations that can be very emotional and difficult for our clients
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
- Always offering a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Opportunity to grow with us through skillset leveling and advancement
- Talent development programs and leadership workshops
- Endless opportunities to advance in career as a member of Mars Veterinary Health
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals (for clinicians)
- Medical insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Flexible work schedules
- 401k and retirement planning
- Parental Leave Benefits
- Paid time off
- Floating holiday plans
- Regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
