Overnight Veterinary Receptionist
About The Position
BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator. This role is imperative to the success of the hospital, serving as the first BluePearl Associate clients encounter. The Client Service Coordinator ensures each client receives the necessary care and attention, functioning calmly and compassionately in emotional and difficult situations. The position involves greeting clients, assessing their needs and their pet's condition, determining emergency priority, responding to non-patient calls, confirming appointments, offering emotional support to grieving clients, and acting as a liaison for pet remains handling. BluePearl is a national network of specialty and emergency pet hospitals, many operating 24/7, dedicated to enriching lives through remarkable care for pets by combining expertise with kindness.
Requirements
- Excellent customer service skills.
- Ability to function calmly and compassionately in situations that can be very emotional and difficult for clients.
- Ability to work in a collaborative environment.
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
- Always offering a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Opportunity to grow with us (skillset leveling)
- Talent development programs
- Leadership workshops
- Endless opportunities to advance in career (as a member of Mars Veterinary Health)
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Paid paternity leave
- Employer provided short-term disability
- Employer provided long-term disability
- Flexible work schedules
- Paid time off
- Floating holiday plans
- Regional licensed social worker (for guidance, advice, and tips/tricks on how to maintain a healthy lifestyle)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
