Overnight Tier 1 Call Center Computer Technician
About The Position
Exceptional customer service, especially in the technical help-desk space, is hard work and takes a certain kind of person. If you are someone who is truly driven to create positive customer service experiences and have a background in computer technology, we encourage you to read on. We’re looking for YOU if: · You believe that every customer experience deserves your full attention and determination to resolve the issue. · You have a track record of measurable success and achievement. · You have strong interpersonal skills and are able to communicate effectively and succinctly, both verbally and in writing. · You possess an unrelenting work ethic. · You are a lifelong learner and thrive when faced with new challenges. · You embrace a growth-mindset and are constantly looking for ways to improve. If these points speak to you, we invite you to apply! We are looking for a dedicated and technically-proficient customer service representative for our 24/7 call center. Call center technicians provide basic remote diagnosis, troubleshooting, preventative maintenance, software installation, networking, remote setup, and support of company products including system hardware, software, PCs, and Point-of-Sales (POS) equipment for all clients. You would be responsible for communicating with clients and ensuring computer systems are running smoothly and providing maximum performance to the client, diagnosing software issues, operating systems, backup plans, & system failures using established company procedures.
Requirements
- Minimum of 1 year related work experience, technical training, or equivalent combination of education and technical expertise.
- Must be motivated, self-reliant, and able to work in a team or individual environment.
- Must embrace a growth-mindset and must always be willing to learn.
- Must pass a pre-employment background screening.
- Must have reliable transportation to and from the workplace.
- Must provide professional references.
- Must be able to work flexible hours/shifts.
- Must be able to stand, sit, bend, and independently lift up to 15 pounds.
- Must follow safe work practices in the office/workplace.
Nice To Haves
- Customer service and technical troubleshooting experience preferred.
Responsibilities
- Represent Signature Systems, inc. in a professional manner, understanding that your interactions with the customers directly correlates to our customers’ impression of our company as a whole.
- Maintain the highest level of call center customer satisfaction by upholding a sense of urgency when providing general maintenance tasks, troubleshooting, resolving software, hardware, and network issues.
- Respond to, follow up on, resolve, and document all assigned tickets.
- Process timely and accurate information to ensure compliance with warranty requirements.
- Complete administrative duties, including but not limited to: shift reports, client signoff forms, purchase order forms, etc.
- Work cross-functionally and in collaboration with other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
