Call Center Agent-1
About The Position
Starwood Hotels is seeking a warm, articulate, and naturally helpful Call Center / PBX Agent to join their team. This role is responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed. The ideal candidate is passionate about providing superior service, is organized and detail-oriented, and has a minimum of 1 year of similar work experience. The ability to speak a secondary language is a plus. Experience in guest or customer service, being a team player, a hard worker, a multi-tasker, and detail-oriented are also desired qualities. The candidate must be flexible and willing to meet the demands of a 24-hour operation.
Requirements
- Minimum of 1 year of similar work experience
- Passionate about providing superior service
- Organized and detail-oriented
- Experience in guest or customer service
- Team player
- Hard worker
- Multi-tasker
- Detail oriented
- Flexible and willing to meet the demands of a 24-hour operation
Nice To Haves
- Ability to speak a secondary language
Responsibilities
- Fielding all hotel calls
- Directing calls appropriately
- Communicating critical information to guests and staff as needed
- Assisting with arrival and departure, from airport transfers to luggage storage
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
