Overnight Team Leader

Meijer•Lexington, KY

About The Position

The Overnight Team Leader plans, directs, and supervises day-to-day operations across various store departments. This role mentors and coaches team members, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. The Team Leader maintains the store's appearance, product presentation, and company standards, with attention to prime shopping hours. The role is responsible for staffing, selection, and hiring; team development and succession planning; disciplinary documentation and recommendations concerning discharge; and department profit and loss, sales, and shrink. The Team Leader promotes a safe work environment, ensures required training is completed, and spends most of their time in the store communicating with customers and team members. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day operations within various store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Handle staffing, selection, and hiring to achieve staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain company standards.
Ensure team members are thoroughly trained and have completed required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance, product presentation, and company standards.
Perform other duties as assigned.