Team Leader Overnight

Meijer•Appleton, WI

About The Position

The Team Leader plans, directs, and supervises day-to-day operations across various store departments. This role mentors and coaches team members, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. The Team Leader maintains store appearance, product presentation, and company standards, with a focus on prime shopping hours. The role is responsible for staffing and hiring, team development and succession planning, performance management, department financial results, and maintaining a safe work environment. The Team Leader spends most of their time in the store communicating with customers and team members to support exceptional service. Reliable and consistent attendance is required.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate clear and precise direction to team members.
Demonstrated ability to resolve conflict by addressing root-cause issues.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely at all times.
Demonstrated ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members to maintain a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and have completed required training.
Spend the majority of work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.