Overnight Supervisor PC Gilchrist Springs-High Springs, FL

Hotel Equities•High Springs, FL

5d•$20 - $21•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Supervisor for Postcard Cabins Gilchrist Springs in High Springs, FL. This role involves supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property. The responsibilities include processing daily audit procedures, pulling daily audit reports, and auditing and reconciling all revenue postings within Opera. The supervisor will respond promptly to any property emergency situations, contacting the Assistant General Manager and General Manager as appropriately needed. Key duties also include validating guest check-in & check-out reservations, verifying all arrivals, and responding to guest inquiries in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls. Maintaining the Postcard Cabins brand voice through all guest communication and responding to all guest tickets in a timely manner for supervising Outposts are crucial. Additionally, the role requires developing and maintaining positive working relationships with others, supporting team members to reach common goals, and listening and responding appropriately to the concerns of other employees.

Requirements

High school diploma or G.E.D. equivalent required
Related Work Experience: Hotel, Food Service Management, Retail etc.
Must be able to read and write to facilitate the communication process.
Must be self-directed. There is minimal direct supervision.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Ability to spend extended lengths of time viewing a computer screen.
Must be able to lift up to 30 lbs regularly.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Nice To Haves

Supervisory Experience: 1-3 Years preferred

Responsibilities

Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property
Process daily audit procedure and pull daily audit reports
Audit and reconcile all revenue postings within Opera
Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed
Validate guest check-in & check out reservations, verifying all arrivals
Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line
Maintain the Postcard Cabins brand voice through all guest communication
Respond to ALL guest tickets in a timely manner for supervising Outposts
Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees