PC Support Supervisor

State of Ohio•Columbus, OH

6d•Onsite

About The Position

Within the Information Technology Office (ITO) Support section, supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations. Oversee operations & activities of the PC Support, Operations & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.). Oversee the 24x7 support of internal IT customers; Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state. Manage & monitor tickets via tracking system (i.e., ServiceNow). Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive; Develop & implement changes to the process to increase functionality when required.

Requirements

Option 1: 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 6 months exp. in performing project management functions as defined in series purpose.
Option 2: completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 6 mos. exp. in performing project management functions as defined in series purpose.
OR equivalent of Minimum Class Qualification For Employment noted above.
Background check including BCI and FBI fingerprint check will be required.
Comparative analysis and/or drug test may be a requirement of the hiring process.

Nice To Haves

Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project).

Responsibilities

Supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations.
Oversee operations & activities of the PC Support, Operations & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.).
Oversee the 24x7 support of internal IT customers.
Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state.
Manage & monitor tickets via tracking system (i.e., ServiceNow).
Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.).
Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive.
Develop & implement changes to the process to increase functionality when required.
If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Multiple pay increases over your first years of service!
Free Parking!
Free Onsite Gym and Walking Path!
Daycare On-site!
Cafeteria On-site!