This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role also includes introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively. Additionally, the position models and demonstrates exceptional customer service standards, manages customer service initiatives, ensures customer needs are met, and develops action plans for process improvement. The role drives financial performance and sales by reviewing financial statements, managing budgets, forecasting, and controlling expenses. It also focuses on effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates. It also coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, and demonstrating adaptability. The role ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity, and utilizes the Open Door Policy. The core values emphasized are Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.
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Job Type
Full-time
Career Level
Manager
Education Level
Associate degree