This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating and collaborating with all levels of associates regarding store operations, merchandising, and company direction. The role introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. It also models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, ensures customer needs are met, and develops and implements action plans to correct deficiencies. The position drives financial performance and sales by reviewing profit and loss statements, managing budgets, forecasting, and controlling expenses. It monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals. The role provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset. It ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. The role emphasizes respecting the individual by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected. It also involves acting with integrity by maintaining the highest standards of ethics and compliance, and serving customers by delivering results while putting the customer first. Striving for excellence involves displaying curiosity, a desire to learn, taking calculated risks, and encouraging learning from mistakes.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree