(USA) Overnight Stocking Coach, Non-Complex

Wal-Mart Stores East • Warner Robins, GA

4d • Onsite

About The Position

This position is responsible for leading and developing teams, driving financial performance and sales, and ensuring compliance with company policies. The role involves supervising and mentoring hourly associates, managing store operations, and providing exceptional customer service. The Overnight Stocking Coach will also be responsible for developing action plans to mitigate shrink and achieve sales and profit goals. A key aspect of the role is fostering a culture of belonging and continuous improvement.

Requirements

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates.
• Tours stores, provides feedback, and communicates and collaborates with all levels of associates regarding store operations, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates.
• Manages and supports customer service initiatives.
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements.
• Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring a belonging mindset in the workplace, and recruiting and developing qualified associates.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress, and identifying and addressing improvement opportunities.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree