Overnight Shift Manager

Chimes•Baltimore, MD

7d•Onsite

About The Position

This position is responsible for overseeing the day-to-day operations of an assigned contract, ensuring a high level of quality in performance, and managing staff. The role involves supervision, training, scheduling, and inspection of cleaning activities, as well as administrative duties related to contract specifications and reporting. The Overnight Shift Manager also plays a key role in maintaining safety procedures, managing supplies and payroll costs, and ensuring compliance with all facility and security guidelines.

Requirements

Valid driver’s license from state of residence and ability to drive.
License must have been valid for at least 3 years.
If driving a 15 passenger van, must be at least 25 years old.
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures, if applicable.
Valid CPR/FR certification preferred.
Knowledge of green cleaning principles and CIMS certification requirements.
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS.
Knowledge of regulatory standards, hospital standards, and facility management.
Knowledge about regulations for MSDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.
Minimum five (5) years’ experience in contract management and administrative duties.
Additional experience can be substituted for education at the rate of one year of experience to one year of education up to four years of the required education. Therefore, an associate’s degree with seven (7) years of supervisory and/or management experience or high school degree with nine (9) years of supervisor and /or management experience is acceptable.
Janitorial/custodial experience preferred.
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications.
Ability to work independently and collaboratively with others.
Ability to communicate effectively with employees and government staff.
Ability to supervise and develop others.
Ability to make decisions and solve problems.
Ability to plan, implement, organize, and prioritize.
Ability to be flexible and dedicated to quality and customer service.
Ability to manage multiple tasks effectively.
Ability to react immediately to emergency situations.
Ability to analyze data and recommend corrective action.
Ability to read, write, and speak (communicate and relate information) English.
Ability to use technology for completion of specified job duties.
Ability to manipulate numbers.
Ability to maintain and submit reports, logs, and other paperwork in a timely manner.
Ability to understand and apply technical written material.
Ability to understand and comply with safety procedures and environmental requirements.
Ability to operate machinery without posing a safety hazard to self or others.
Ability to use and care for equipment and cleaning supplies properly.
Ability to complete tasks in a timely manner with numerous interruptions.
Ability to attend work regularly and remain on site for scheduled shift.
Ability to work a flexible schedule as required including weekends and holidays.
Ability to attend and participate in training and work related meetings.
Ability to demonstrate integrity and ethical standards in job performance.
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner.
Ability to provide guidance, direction, and technical support.
Ability to comply with all building, security, and company policies and procedures.

Nice To Haves

Bachelor’s degree from an accredited four-year college or university.
Knowledge of green cleaning principles and CIMS certification requirements.
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS.
Knowledge of regulatory standards, hospital standards, and facility management.
Knowledge about regulations for MSDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.

Responsibilities

Complies with all Agency policies and procedures and follows contract specifications.
Accepts service requests and with PM approval provides service based on agreement.
Provides supervision, training, scheduling, and inspection of cleaning activities.
Makes telephone contact with on-duty Shift Managers on weekends.
Makes daily routine inspections and provides a written report to BWI Admin daily.
Maintains positive relationships with all facility staff.
Assists in overseeing day to day operation of assigned contract.
Assists in establishing job tasks schedules per contract specifications.
Assists in reviewing and responding to inspection/deduction reports.
Assists in assuring a high level of quality in performance of all work.
Assists in resolving quality issues through a quality control program and staff training.
Assists in establishing inspection procedures and guidelines for supervisors.
Assists in conducting safety training and implementing of safety procedures and policies.
Assists in keeping SDS book current and chemical list updated.
Assists in hiring, evaluating, and supervising all staff members.
Assists in training supervisors to perform to contract specifications.
Assists in preparing schedules and maintaining daily time records for staff.
Assists in maintaining payroll and supply costs within budget.
Submit completed time sheets and approved leave requests to PM for review.
Assist Shift Managers with new employee onboarding to include time card &uniform requests and badging application.
Serve as back Maximo Manager.
Observe and ensure compliance with MAA’s rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensure employees do the same.
Observe and ensure compliance with BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA).
Responsible to ensure that routine cleaning occurs to include sub-contractors.
Receives and acts on reports and requests from contracting office personnel.
Attends meetings with facility, and customer representatives as necessary.
Presents ideas and recommendations to Project Manager based on contract needs.
Analyzes, reviews, and suggests solutions to operational challenges.
Observes, manages, and provides feedback to all staff to ensure accurate job completion.
Ensures compliance with dress code and personal hygiene standards for self and staff.
Complies with and ensures staff compliance with all building and security requirements.
Acts as Shift Manager, if back-up system fails.
Works cooperatively with HR to sustain employment for individuals with disabilities.
Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications.
Works with outside agency staff and job coaches to aid Chimes employees.
Passes and complies with CPR/first Aid training and OSHA training.
Serves as a liaison with community agencies and job coaches to aid Chimes employees.
Acts as Project Manager when Project Manager is absent.
Assists in the planning and implementation of staff development programs.
Assumes other duties, responsibilities, and special projects as needed.