Overnight Shift Manager

Chimes•Baltimore, MD

8d•Onsite

About The Position

This position is designated as essential personnel, meaning employees may be required to remain at or report to work during institutional emergencies to protect, recover, and continue operations. The role involves overseeing the day-to-day operations of an assigned contract, ensuring high-quality performance, and managing staff. Key responsibilities include supervision, training, scheduling, inspections, and administrative duties related to contract specifications and facility operations. The position also requires ensuring compliance with all agency policies, contract specifications, facility rules, security guidelines, and safety procedures.

Requirements

Valid driver’s license from state of residence and ability to drive.
License must have been valid for at least 3 years.
If driving a 15 passenger van, must be at least 25 years old.
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures, if applicable.
Bachelor’s degree from an accredited four-year college or university.
Valid CPR/FR certification preferred.
Knowledge of green cleaning principles and CIMS certification requirements.
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS.
Knowledge of regulatory standards, hospital standards, and facility management.
Knowledge about regulations for MSDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.
Minimum five (5) years’ experience in contract management and administrative duties.
Additional experience can be substituted for education at the rate of one year of experience to one year of education up to four years of the required education. Therefore, an associate’s degree with seven (7) years of supervisory and/or management experience or high school degree with nine (9) years of supervisor and /or management experience is acceptable.
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications.

Nice To Haves

Janitorial/custodial experience preferred.

Responsibilities

Complies with all Agency policies and procedures and follows contract specifications.
Accepts service requests and with PM approval provides service based on agreement.
Provides supervision, training, scheduling, and inspection of cleaning activities.
Provides administration a tentative weekly schedule of manager’s hours.
Makes telephone contact with on-duty Shift Managers on weekends.
Makes daily routine inspections and provides a written report to BWI Admin daily.
Maintains positive relationships with all facility staff.
Assists in overseeing day to day operation of assigned contract.
Assists in establishing job tasks schedules per contract specifications.
Assists in reviewing and responding to inspection/deduction reports.
Assists in assuring a high level of quality in performance of all work.
Assists in resolving quality issues through a quality control program and staff training.
Assists in establishing inspection procedures and guidelines for supervisors.
Assists in conducting safety training and implementing of safety procedures and policies.
Assists in keeping SDS book current and chemical list updated.
Assists in hiring, evaluating, and supervising all staff members.
Assists in training supervisors to perform to contract specifications.
Assists in preparing schedules and maintaining daily time records for staff.
Assists in maintaining payroll and supply costs within budget.
Submit completed time sheets and approved leave requests to PM for review.
Assist Shift Managers with new employee onboarding to include time card & uniform requests and badging application.
Serve as back Maximo Manager.
Observe and ensure compliance with MAA’s rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensure employees do the same.
Observe and ensure compliance with BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA).
Responsible to ensure that routine cleaning occurs to include sub-contractors.
Receives and acts on reports and requests from contracting office personnel.
Attends meetings with facility, and customer representatives as necessary.
Presents ideas and recommendations to Project Manager based on contract needs.
Analyzes, reviews, and suggests solutions to operational challenges.
Observes, manages, and provides feedback to all staff to ensure accurate job completion.
Ensures compliance with dress code and personal hygiene standards for self and staff.
Complies with and ensures staff compliance with all building and security requirements.
Acts as Shift Manager, if back-up system fails.
Works cooperatively with HR to sustain employment for individuals with disabilities.
Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications.
Works with outside agency staff and job coaches to aid Chimes employees.
Passes and complies with CPR/first Aid training and OSHA training.
Serves as a liaison with community agencies and job coaches to aid Chimes employees.
Acts as Project Manager when Project Manager is absent.
Assists in the planning and implementation of staff development programs.
Assumes other duties, responsibilities, and special projects as needed.