Overnight Security Guard
About The Position
The Loss Prevention Agent patrols the hotel and monitors security and life-safety systems to help protect guests, employees, the property, and its systems. The role assists guests with room access, manages hotel keys, secures entrances and conference spaces when required, and supports cash-handling and shipping and receiving operations as needed. It responds to accidents and emergencies, contacts emergency services or provides first aid/CPR when required, helps resolve disturbances and complaints, addresses safety hazards, and documents security incidents and daily activity. The agent maintains confidentiality, follows company, hotel, department, and brand policies and standards, and works to restore normal building operations as quickly and responsibly as possible during emergencies. The hotel operates seven days a week, 24 hours a day. The position works in guest rooms, guest and service corridors, and the housekeeping office. The work environment may include variable temperatures and noise, fumes or odors, dust or mites, biohazards, and chemicals. The role requires extended periods of standing, walking, or other movement, as well as lifting and moving objects.
Requirements
- High school graduate, GED, or equivalent work experience.
- Good understanding of English and effective written and verbal communication skills.
- Ability to exert physical effort to lift or transport at least 50 pounds and push or pull carts and other equipment weighing up to 125 pounds.
- Ability to stand, walk, and maintain well-paced mobility for lengthy periods; perform varied physical movements and reach above head and shoulder height.
Nice To Haves
- Preferably 1–2 years of hospitality industry experience in a similar position.
- Previous guest or customer relations training preferred.
- Knowledge of proper cleaning techniques, requirements, equipment use, and chemical handling.
Responsibilities
- Maintain positive guest relations, resolve complaints, and communicate effectively with guests and team members.
- Patrol all areas of the property.
- Maintain security of the hotel key system; issue and receive keys.
- Escort and witness cash handling as needed.
- Assist with shipping and receiving operations.
- Assist guests with room access.
- Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire and life-safety systems.
- Lock property entrances and conference spaces when required.
- Respond to accidents, contact EMS, or administer first aid/CPR as required.
- Assist guests and employees during emergencies and help protect people, the building, and its systems.
- Notify appropriate individuals about accidents, attacks, and other incidents.
- Defuse guest or employee disturbances and call for outside assistance when necessary.
- Complete incident reports and Loss Prevention shift summaries or daily activity reports.
- Handle interruptions and complaints and resolve safety hazards.
- Escort unwelcome persons from the property without interrupting its orderly operation.
- Respond to vehicle accidents and thefts and call for assistance using proper code responses.
- Maintain confidentiality of security and property reports and documents, releasing information only to authorized individuals.
- Follow company, department, hotel, and brand policies and procedures; report accidents, injuries, and unsafe work conditions.
- Complete safety training and certifications, maintain a clean and professional uniform and appearance, protect company assets, and meet quality assurance standards.
- Perform other reasonable duties requested by supervisors.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
