Overnight Room Service Server

Four Seasons Hotels and Resorts•Seattle, WA

4d•Onsite

About The Position

Four Seasons Hotel Seattle is looking for a Room Service Server who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. This position reports to the Room Service Manager. U.S. work authorization is required for this position.

Requirements

Ability to answer calls in the absence of the order taker or manager
Ability to multi-task and prioritize in room deliveries to ensure orders/requests are delivered in a timely manner
Strong Communication Skills necessary for the success of this role

Nice To Haves

Previous exposure to Hotel Operating Systems (Opera, Micros POS and Hotsos systems preferred)
Flexible work hours to include overnight, morning and night shifts
Food Handler’s Permit and Mixologist Permit
Previous Room Service/Serving experience a plus

Responsibilities

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Check the guests in-room private bar daily and restock accordingly; communicate with order taker any special private bar requests or needs; remove private bar contents upon guest request and re-stock when guest departs.
Deliver and set up guest amenities.